Senior Program Manager, Consumer Customer Service Support, Program Delivery Group
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Senior Program Manager in our Consumer Customer Service Support (C2S2) Program Delivery team, you'll play a pivotal role in shaping the future of customer service and driving business growth. If you're a seasoned program management expert with a passion for innovation and a knack for stakeholder management, we want to hear from you.
About arenaflex
arenaflex is a global leader in e-commerce, committed to providing unparalleled customer experiences through cutting-edge technology and innovative solutions. Our Consumer Customer Service Support (C2S2) Program Delivery team is at the forefront of this mission, working tirelessly to ensure that our customers receive the best possible support and service. As a Senior Program Manager, you'll be part of a dynamic team that's passionate about making a difference and driving business success.
Key Responsibilities
As a Senior Program Manager, you'll be responsible for leading cross-functional teams and driving projects that impact the customer and CS associate experiences. Your key responsibilities will include:
* Defining the strategy and direction for projects and gaining consensus and clear alignment at all levels as appropriate.
* Interacting with cross-disciplinary and cross-functional teams, including Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams, to design the project's standard operational procedures, processes, and technical requirements.
* Defining, prioritizing, and planning projects that need to be implemented to execute on the process and technical requirements.
* Scheduling, securing resources, and managing cross-functional teams to deliver to these projects.
* Monitoring the execution and ensuring the delivery of projects in a program is to an appropriate level of quality, ensuring the overall integrity of the request.
* Monitoring project's overall progress; anticipating risks, resolving issues, and initiating corrective action as appropriate.
* Managing the dependencies and the interfaces between projects and negotiating the trade-offs needed.
* Providing overall stakeholder management and project progress reporting on a regular basis.
* Where applicable, managing and overseeing third-party contributions to the project.
A Day in the Life
As a Senior Program Manager at arenaflex, you'll have the opportunity to work on a wide range of projects that impact the customer and CS associate experiences. You'll collaborate with cross-functional teams, drive innovation, and make data-driven decisions to drive business growth. Our fast-paced and dynamic work environment will challenge you to think creatively and develop innovative solutions to complex problems.
Benefits and Perks
arenaflex offers a comprehensive benefits package that includes:
* Medical, Dental, and Vision Coverage
* Maternity and Parental Leave Options
* Paid Time Off (PTO)
* 401(k) Plan
Basic Qualifications
To be successful in this role, you'll need:
* 5+ years of program or project management experience
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
* Bachelor's Degree
Preferred Qualifications
If you have:
* 2+ years of driving process improvements experience
* Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Compensation and Total Rewards
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Diversity, Equity, and Inclusion
arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
How to Apply
If you're a seasoned program management expert with a passion for innovation and a knack for stakeholder management, we want to hear from you. Apply now to join our Consumer Customer Service Support (C2S2) Program Delivery team and be part of a dynamic team that's shaping the future of customer service and driving business growth.
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Join arenaflex Today!
Apply now to become a part of our Consumer Customer Service Support (C2S2) Program Delivery team and be part of a dynamic team that's shaping the future of customer service and driving business growth.
- Click on the link below to apply
- Fill out the application form with your resume and cover letter
- Submit your application for review
We can't wait to hear from you!
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