Experienced Healthcare Scheduler and Customer Service Representative – Outbound Call Center

At arenaflex, we're dedicated to providing exceptional healthcare services to our valued members. As a key member of our team, you'll play a vital role in scheduling in-home health assessments and delivering outstanding customer service to our members. If you're passionate about healthcare, customer service, and sales, we encourage you to apply for this exciting opportunity.

Job Summary:

We're seeking an experienced Healthcare Scheduler and Customer Service Representative to join our outbound call center team. As a Healthcare Scheduler, you'll be responsible for scheduling in-home health assessments for our members, while providing exceptional customer service and support. This is a remote role, and we're looking for a highly motivated and organized individual who can work independently and as part of a team.

Key Responsibilities:

* Schedule in-home health assessments for our members via phone calls, using a combination of manual dialing and an auto dialer system

• Make 150-250 outbound calls per day, with a goal of scheduling 2 visits per hour
• Effectively communicate with members to encourage them to accept the visit and take advantage of a free benefit provider
• Utilize various insurance portals to verify member eligibility and respond to emails and corrections in a timely manner
• Maintain a QA score of 95% or higher and meet daily goals
• Multitask through various systems, including Google Chrome, Google Maps, and Microsoft products
• Communicate effectively with different departments via Webex and Outlook
• Maintain attendance for the first 90 days of employment and meet productivity standards

Essential Qualifications:

* High School diploma or equivalent

• 1-2 years of experience in customer service, sales, call center, and scheduling
• Strong customer service background and ability to handle high-volume calls
• Excellent communication and problem-solving skills
• Ability to multitask and work independently
• Proficiency in Microsoft products, including Google Chrome and Google Maps
• Ability to meet productivity standards and maintain a QA score of 95% or higher
• Strong knowledge of sales and customer service principles

Preferred Qualifications:

* Bilingual (not required but preferred)

• Experience working in a remote call center environment
• Strong knowledge of healthcare services and benefits
• Experience with insurance portals and eligibility verification

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Strong customer service and sales skills
• Proficiency in Microsoft products, including Google Chrome and Google Maps
• Ability to meet productivity standards and maintain a QA score of 95% or higher

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Healthcare Scheduler and Customer Service Representative, you'll have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and scheduling
• Work with a dynamic and supportive team to achieve shared goals
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take advantage of opportunities for career advancement and professional growth

Work Environment and Company Culture:

As a remote call center representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work independently. Our company culture is built on a foundation of teamwork, respect, and open communication. We're committed to providing a positive and supportive work environment that encourages collaboration, creativity, and innovation.

Compensation, Perks, and Benefits:

* Competitive hourly rate of $17

• Opportunity to work from home and enjoy a flexible schedule
• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including health insurance, paid time off, and more

How to Apply:

If you're a motivated and organized individual with a passion for healthcare, customer service, and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

This job posting is for a temporary position, with a duration of 4 months. The start date is October 21, 2024, and the end date is January 31, 2025. The location for this role is remote, and candidates must be located in IL, TN, PA, FL, or GA. Apply for this job