Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our team of passionate professionals. As a Part Time Remote Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is a multi-specialty physician-led organization that includes over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced Part Time Remote Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls from patients, healthcare providers, and facilities. Your primary goal will be to provide exceptional customer service, resolve calls efficiently, and ensure accurate data entry in our electronic health record system.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information as needed.

• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and maintaining a professional, positive, and respectful demeanor.
• Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Research complex issues in the electronic health record and consult/escalate to clinical staff when necessary, utilizing multiple job aids and resources to provide an appropriate level of service.
• Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics.
• Maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs.
• Communicate directly with providers (physicians) to relay pertinent clinical information during after-hours, ensuring seamless communication and patient care.

Key Performance Indicators

* Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

• Provide excellent and consistent customer service in a variety of situations, communicating in a professional, positive, and respectful manner with patients, providers, BJC staff, and external organizations.

Requirements

* High School Diploma or GED

• 2-5 years of recent healthcare or customer service experience
• No supervisor experience required
• Ability to work in a constant state of alertness and in a safe manner, as determined by arenaflex

Benefits and Perks

As a Part Time Remote Customer Service Specialist at arenaflex, you'll enjoy a range of benefits and perks, including:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional patient care and experiences, and we're committed to creating a positive and inclusive work environment. You'll have the opportunity to work with a talented team of professionals, learn from industry experts, and grow your skills and knowledge in a supportive and dynamic setting.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture, benefits, and career growth opportunities. To apply, click on the link below: Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job