Experienced Customer Support Agent – Thrilling Real-World Adventure Games

Join arenaflex, a dynamic and innovative company, as we revolutionize the world of immersive entertainment with our critically acclaimed real-world adventure games. Are you a customer support expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Support Agent to join our team and help us manage the increased operational demands of our business.

About arenaflex

arenaflex is a pioneering company that creates thrilling real-world adventure games, where players solve clues sent to their phones, as part of an unfolding story across the city. Our experiences have been critically acclaimed, with customers rating us 4.7 stars out of 5. We've partnered with renowned brands such as The Guardian, Eastpak, the City Of London Corporation, and EON Productions. Our most recent game, 007: Shadow Of Spectre, is a collaboration with the James Bond film franchise.

Key Responsibilities

As a Customer Support Agent at arenaflex, you will be the first point of contact for our customers, proactively solving any issues that may arise. Your key responsibilities will include:

• Responding to email, chat, and social media inquiries using our customer support platform, Zendesk
• Finding opportunities to turn enquiries into sales
• Raising game issues with the Game team to be fixed
• Following arenaflex's established processes and guidance to meet Customer Support objectives
• Working remotely, using your own laptop and internet connection

Benefits

As a member of our team, you can expect to enjoy a range of benefits, including:

• Joining a friendly and dynamic team that values collaboration and innovation
• Complimentary tickets for arenaflex games for you and your friends
• Opportunity to work remotely or come into our office
• A competitive hourly rate of £15-£17 per hour
• Flexible hours, part-time; One to Two days per week (8-16 hours)
• Freelance opportunities to support the business, such as creating social media posts or supporting corporate bookings

Company Culture

At arenaflex, we strive to create exceptional experiences that reconnect people with their inner child, through play. We achieve this through experiences that aim to immerse people in an alternative reality. Our company culture is built on the principles of:

• Encouraging team members to present their considered solutions to problems
• Valuing process to prepare the groundwork for scaling the business
• Operating on a principle of near 100% transparency, with almost all company information accessible to all team members
• Embracing fairness, equal opportunity, and respect

Availability Requirements

We are looking for someone to work at least one weekend day per week, with the potential for an additional shift per week. Customer support shifts are 8 hours long.

Requirements

To be successful in this role, you will need to have:

• Demonstrable customer support skills
• A good head for problem-solving
• A modern laptop and a good internet connection
• Confidence and tact in communication
• Adaptability and the ability to quickly assess and prioritise tasks
• A willingness to learn and pick up new skills quickly
• The ability to unblock yourself by reading documentation

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you! Please apply through our website, and we'll be in touch to discuss your application.

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Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. Apply for this job