Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry

Are you a highly motivated and detail-oriented individual looking to start a new career journey with a dynamic and supportive team? Do you possess excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to join arenaflex, a leading Pennsylvania tax collection and administration company, as an Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry.

About arenaflex

arenaflex has been a trusted name in the Pennsylvania tax collection and administration industry for over 80 years. Our commitment to supporting local communities and providing exceptional service to our clients has earned us a reputation as a leader in our field. At arenaflex, we believe in fostering a culture of teamwork, innovation, and continuous learning, and we're excited to welcome talented individuals like you to our team.

Job Summary

As an Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry, you will play a vital role in providing exceptional customer service to taxpayers, processing tax forms and payments, and maintaining accurate records. This is an exciting opportunity to join a dynamic team and develop your skills in a fast-paced and supportive environment.

Key Responsibilities

* Answer taxpayer inquiries in person and over the phone, providing accurate and timely responses to their questions and concerns

• Research, maintain, and update tax accounts based on information provided, ensuring accuracy and attention to detail
• Process tax forms and mail, posting payments to the proper accounts and maintaining accurate records
• Complete all tasks in a timely manner while meeting company standards and expectations
• Perform additional duties as assigned by management

Schedule and Location

* Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm

• No weekends!
• On-site in our Allentown, PA office
• Once released from training (approximately 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

Pay and Benefits

* $14.50/hour + monthly incentive opportunities

• On-the-job, paid training to help you succeed
• Medical, Dental, Vision, and Life Insurance
• Wellness Program including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment
• Travel Insurance

Why Work for arenaflex?

At arenaflex, you will be part of a company that has been supporting local communities for over 80 years. Our dedication to our communities is just as important as our dedication to our employees. We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success.

Requirements

* High School Diploma or equivalent

• Minimum 1-3 months related experience and/or training
• Must be Bilingual, English & Spanish speaking
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

What We Offer

* A dynamic and supportive team environment

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid holidays, vacation, sick, and personal time
• 401(k) with profit sharing
• Employee assistance program
• Voluntary benefit plans
• FSA & HSA options
• Casual business work environment
• Travel insurance

How to Apply

If you're a motivated and detail-oriented individual looking to start a new career journey with a dynamic and supportive team, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check, and drug screen. Apply for this job