Software Engineer, Internal Applications - Enterprise

About the position OpenAI's IT Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions. Our team builds and maintains robust infrastructure that safeguards OpenAI's data and systems while ensuring employees are well-equipped and seamlessly connected. By prioritizing security, reliability, and user-centric solutions, we empower OpenAI employees to drive impactful AI research, corporate operations, and product innovation. As a Software Engineer, Internal Applications - Enterprise, you are tasked with enhancing internal IT services through automation, Infrastructure-as-Code (IaC), and the development of scalable internal tools. You will leverage OpenAI's models to optimize identity and access management (IAM) systems, build applications and dashboards for internal users, and streamline complex workflows through automation. This role involves designing and implementing efficient, secure, and scalable solutions, including intelligent Slack bots and integrations to improve operational efficiency and user experience.

Responsibilities

• Design, build, implement, and maintain secure, scalable, and performant IT infrastructure, automation workflows, and bespoke tooling that improves the OpenAI employee experience.
• Deliver critical IT efficiencies and automation through both bespoke software development and first-party tooling to enhance IT service delivery.
• Employ modern Infrastructure-as-Code (IaC) methodologies, developing GitOps-driven solutions to manage IT workflows at scale.
• Build and maintain CI/CD pipelines for IT infrastructure, deploying to progressively tested environments across multiple clouds (Azure, AWS, GCP).
• Create scalable internal tools and dashboards to optimize workflows and improve visibility into IT operations.
• Design and manage internal integrations, including Slack bots and workflow automation solutions.
• Support IAM processes by automating access provisioning and lifecycle management for internal applications.
• Collaborate with the IAM team to manage cloud-based identity and access controls, ensuring compliance with security policies and standards for internal applications.
• Collaborate with security teams to align IT automation initiatives with Zero Trust principles and compliance frameworks.
• Implement role-based access controls (RBAC) and mitigate security risks through automated policies.
• Work cross-functionally to identify areas for IT service improvement and implement self-service solutions.
• Manage multiple projects and initiatives, ensuring efficiency and alignment with business objectives.

Requirements

• Proficiency in a modern programming language (Python, Golang, Ruby, etc.)
• Strong knowledge of and experience with cloud platforms (Azure, AWS, GCP) and infrastructure management.
• Extensive experience managing corporate infrastructure at scale using Infrastructure-as-Code (IaC) practices and GitOps workflows (e.g., Terraform, Ansible, Chef), along with cloud automation best practices.
• Experience integrating corporate IT infrastructure with CI/CD pipelines and DevOps workflows.
• Proven track record of developing and maintaining internal tools to streamline IT operations and business processes.
• Demonstrated experience developing internal automation solutions, such as Slack bots and integrations.
• A strong understanding of role-based access controls (RBAC) and IT security principles.
• Experience working with enterprise IT services and optimizing workflows at scale.
• Excellent stakeholder management skills and ability to work cross-functionally with IT, security, and business teams.
• Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
• A self-starter mindset with strong analytical and problem-solving skills.

Nice-to-haves

• Experience with front end application and UX development (React, Typescript, etc.)
• Experience with containerization technologies such as Docker and Kubernetes.
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.
• A track record as an IT security thought leader with contributions to Enterprise Applications & IAM-related open-source projects or technical communities.

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