[Remote] Sales Engineer (Chicago, IL)

Note: The job is a remote job and is open to candidates in USA. Glia is the leading AI customer service solution for banks and credit unions. They are seeking a Sales Engineer who will engage with enterprises and guide them through digital transformation, leveraging deep technical expertise and strategic thinking to support the sales team.

Responsibilities

• Handle complex technical challenges, leveraging the support of managers and teams
• Expert in API data integrations and proficient with Glia products
• Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes
• Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies
• Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders
• Present complex information clearly and concisely during meetings, ensuring all communications are impactful and directly support business objectives
• Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions
• Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives
• Able to utilize our entire library of stories and case studies to share knowledge and experiences across the Glia product set effectively

Skills

• Strong hands-on coding ability (not just “technical aptitude”). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly
• Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging)
• Experience building small but real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions
• Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX)
• Some customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with prospects
• Strong communication skills: asks great questions, can whiteboard/teach, and can present a point of view clearly (we can teach “sales engineering,” but not the core communication + technical foundation)
• Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and operational realities)
• Prior Sales Engineer / Solutions Engineer / Solutions Architect title or demo/POC ownership experience
• CS degree or formal technical training (helpful, not required if the hands-on dev skills are strong)
• Experience with contact center / CX tech and/or telephony/SIP/VoIP concepts (bonus, not required)
• Background at orgs known for platform / custom development pre-sales (e.g., large enterprise software vendors with platform SE teams)

Benefits

• Stock options and Competitive salary
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Diversity: 25 countries represented

Company Overview

• Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.glia.com.

Company H1B Sponsorship

• Glia has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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