Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll be responsible for providing top-notch assistance to our customers, ensuring their experience with our myColorado application is seamless and enjoyable.
About arenaflex
arenaflex is a cutting-edge technology company that's passionate about innovation and customer satisfaction. We're dedicated to creating solutions that make a real difference in people's lives, and we're committed to building a team that shares our values. Our team is made up of talented individuals from diverse backgrounds, and we're proud to be an inclusive and supportive work environment.
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, customer service, and teamwork, we want to hear from you!
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our myColorado application, including troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
- Installing the myColorado software on supported devices following defined procedures, processes, and methods.
- Employing Incident Management procedures to enter tickets into the required tracking system.
- Collaborating with our team to resolve complex issues and improve our support processes.
- Providing exceptional customer service and ensuring a positive experience for our users.
Minimum Qualifications
To be considered for this role, you'll need:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions
We understand that everyone's background and experience are unique, and we're happy to consider substitutions for the required education and experience. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Preferred Qualifications
While not required, we're looking for candidates with:
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store experience.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What We Offer
As a member of our team, you'll enjoy:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and supportive work environment.
- Flexible remote work arrangement.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
Work Environment and Culture
At arenaflex, we're committed to building a diverse and inclusive team that reflects the communities we serve. Our work environment is collaborative, supportive, and dynamic, with a focus on innovation and customer satisfaction. We're passionate about creating solutions that make a real difference in people's lives, and we're looking for team members who share our values.
How to Apply
If you're passionate about technology, customer service, and teamwork, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that reflects the communities we serve.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with talented individuals who share our passion for innovation and customer satisfaction. [insert contact information]
Apply Now
Ready to join our team and make a real difference in people's lives? Apply now and take the first step towards an exciting career with arenaflex! Apply for this job