Experienced Customer Experience Journey Strategist Manager – Enhancing Business Customer Experiences at arenaflex

At arenaflex, we're revolutionizing the way we connect and interact with our customers. As a leading provider of technology and communications services, we're dedicated to transforming the world through innovation and human connection. Our Customer Experience Team is at the forefront of this mission, and we're seeking a growth-oriented professional to join our ranks as a Manager Customer Experience Journey Strategist. About arenaflex arenaflex is a global leader in technology and communications services, with a human network that reaches across the globe. We're a company that anticipates, leads, and believes in the power of listening to learn. In times of crisis and celebration, we come together to lift up our communities and strive to make a positive impact on the world. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us. What You'll Be Doing As the Manager Customer Experience Journey Strategist for arenaflex's Customer Experience Team, you'll be a critical driver in our work to enhance great customer experiences for business customers. You'll lead communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications. Key Responsibilities * Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for arenaflex customers. * Build, map, and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team. * Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience. * Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events. * Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts. * Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy. Essential Qualifications * Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience. * Experience in marketing and/or digital marketing to business customers. * Experience in executing on marketing communications including Email, SMS, and/or Push Notifications. * Program delivery and execution experience. Preferred Qualifications * AEM (Adobe Experience Manager) experience. * Agency experience. * Digital Marketing/Customer experience certification. * Working knowledge of Adobe, Marketo, Pega tools. What We Offer At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. * A hybrid work environment with a defined work location that includes work from home and assigned office days set by your manager. * A competitive compensation package, including a salary range of $94,000.00 to $175,000.00 annually based on a full-time schedule, depending on your location and confirmed job-related skills and experience. * A comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. * Opportunities for career growth and development, including training and education programs to help you advance in your career. * A dynamic and supportive team environment that encourages collaboration, innovation, and creativity. How to Apply If you're a motivated and experienced professional looking to make a difference in the world, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Equal Employment Opportunity arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html

About arenaflex

arenaflex is a global leader in technology and communications services, with a human network that reaches across the globe. We're a company that anticipates, leads, and believes in the power of listening to learn. In times of crisis and celebration, we come together to lift up our communities and strive to make a positive impact on the world.

What You'll Be Doing

As the Manager Customer Experience Journey Strategist for arenaflex's Customer Experience Team, you'll be a critical driver in our work to enhance great customer experiences for business customers. You'll lead communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications.

Key Responsibilities

• Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for arenaflex customers.
• Build, map, and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team.
• Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience.
• Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events.
• Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts.
• Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy.

Essential Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in marketing and/or digital marketing to business customers.
• Experience in executing on marketing communications including Email, SMS, and/or Push Notifications.
• Program delivery and execution experience.

Preferred Qualifications

• AEM (Adobe Experience Manager) experience.
• Agency experience.
• Digital Marketing/Customer experience certification.
• Working knowledge of Adobe, Marketo, Pega tools.

What We Offer

At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and experienced professional looking to make a difference in the world, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

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