Experienced Customer Support Associate – Veterinary Supply Platform
Join arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on delivering exceptional care to millions of animals across the United States. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. If you're a proactive self-starter with excellent written and verbal communication skills, and a passion for supporting and growing a large community of passionate veterinary professionals, we want to hear from you.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to millions of animals every year across all 50 states.
The Role
As an Experienced Customer Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities:
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have:
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why arenaflex?
* Join a rapidly growing company revolutionizing the animal health industry
- Collaborate with a talented team of professionals passionate about making a difference
- Enjoy a comprehensive benefits package and competitive compensation
- Work in a dynamic, fast-paced environment with opportunities for growth and development
- Contribute to a company committed to creating a diverse and inclusive workplace
Important Notice
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Now
If you're a motivated and customer-focused individual with a passion for supporting and growing a large community of passionate veterinary professionals, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to transform the animal health industry. Apply Job! Apply for this job