Customer Service Representative
Green Lawn Fertilizing is the #1 locally owned and operated lawn care company in the PA, NJ and DE tri-state region. The Customer Service Representative will be responsible for providing excellent customer service, handling a high volume of phone calls, and performing general office duties.
Responsibilities
- Receiving 100+ phone calls per day, per office associate
- Collection Calling
- Multi-Tasking
- Excellent customer service skills
- Desire to learn new things
- Strong work ethic
- General office duties including photocopying, faxing, mailing, scanning, email, excel reports, filing…etc
- Provide First Call Resolution and every touch point
- Commitment to provide a 5-Star service to every Customer
Skills
- High School Diploma or equivalent
- Knowledge of Microsoft Office Software
- Problem Solving
- Critical Thinking
- Excellent Communication Skills
- Good Grammar
- Detail Oriented with High Level of Accuracy
- Time Management and Organizational Skills
- Great/Positive attitude
- Displays great teamwork
- Must be able to commute to West Chester, PA for in-office days
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Company Overview