Administrative Support Assistant II

Fowler College of Business at San Diego State University is seeking an Administrative Support Assistant II to support the daily operations of the Department of Management Information Systems and the Charles W. Lamden School of Accountancy. This role provides administrative and operational support, serving as a first point of contact for students, faculty, and external partners in a fast-paced academic environment.

Responsibilities

• Provide clerical, secretarial, and administrative support to the MIS Department and the Lamden School of Accountancy, supporting daily operations and departmental needs
• Serve as a front-line point of contact by responding to phone, email, and in-person inquiries from students, faculty, and external stakeholders
• Prepare, process, and maintain administrative documents, correspondence, records, and files with accuracy and confidentiality
• Utilize standard office software and systems to support scheduling, communication, data tracking, and reporting
• Apply independent judgment to interpret and follow university policies and procedures, referring complex issues as appropriate

Skills

• Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation
• Ability to understand standard office practices
• Ability to operate standard office equipment
• Ability to learn office technology systems
• Ability to perform basic arithmetic calculations
• Typing and keyboard skills
• Excellent oral, written, and telephone communication skills, including a clear understanding of standard business communication formats
• Proficiency with word processing and standard office software on PC-based systems, including Microsoft Office Suite
• Knowledge of effective office practices and procedures, with the ability to interpret and carry out instructions accurately
• Ability to learn new tasks quickly, work with minimal supervision, and complete assignments accurately and professionally
• Ability to manage multiple priorities, work effectively under pressure, and remain productive amid frequent interruptions
• Strong interpersonal skills, with the ability to work effectively with faculty, staff, students, and the public, including handling sensitive interactions
• Experience performing more complex clerical or administrative work requiring independent judgment, accuracy, and attention to detail
• Experience in an academic or similar organizational setting and/or multiple years of general office experience
• Familiarity with enterprise or campus administrative systems

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

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