Experienced Full Stack Leadership Professional – Client Experience and Operational Excellence

Job Summary:

arenaflex is seeking a highly energetic, objective-driven, and connected Senior Client Support Supervisor to join our Pharmacy Healthcare Client Care Team. This role will report to the Ranking Director of Healthcare Client Support. The ideal candidate will be a natural team leader, responsible for building engaging teams and improving operational productivity. This individual should be a dynamic, objective-driven leader who challenges and motivates other leaders within their organization to succeed. A client-first mindset is essential for this role.

What You’ll Do:

As a Senior Client Support Supervisor at arenaflex, you will be responsible for:

• Developing a captivating team experience through various leadership initiatives
• Leading team meetings and clusters to convey critical business updates and drive colleague engagement, commitment, and timely execution of drives
• Participating in and owning the performance audit process for all leaders in your team
• Fostering seat strength for Pharmacy Healthcare through successful training, feedback, and development plans for your leaders
• Maintaining and executing new leadership onboarding drives to improve the career path experience
• Contributing to Vital Planning and driving Change Management for drives (Open Strategies refinement, Client Experience Improvement Drives, Tweet feedback execution, etc.)
• Working with an eagerness to learn, share, and receive feedback
• Working with a grasp of grasping, undivided attention, persistence, empathy, and consideration to clients and individual colleagues
• Working with a sense of interest to identify and implement process enhancements that would improve the client experience, employee experience, or operational efficiencies
• Driving Labor force Planning exercises for the business through collaboration with the WFM team (Continuous Line Management, Overtime and VTO management, Maintaining Staffing records and Team Tasks)
• Ensuring Regulatory Compliance rules are complied with for Pharmacy Tasks related to the PIC
• Participating in weekly call listening meetings to follow the healthcare client journey and drive improvement in the client experience
• Ensuring consistency with all organization policies
• Establishing relationships with key partners in Marketing, Product, Business Intelligence, Quality, Labor, and Learning and Development to build trust and construct organizations
• Performing other duties as assigned and required

What You’ll Need:

* 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent experience

• Ability to adapt to rapidly changing objectives and willing to "focus in" to tackle various challenges
• Demonstrated teaching abilities that can influence both frontline staff and leadership
• Living within 100 miles of Pittston, PA is required
• BS/BA degree or equivalent experience (e.g., 5+ years industry experience in lieu of degree)
• Strong PC and web capability in a technology-driven environment
• Proficiency in MS Office suite (Excel is a must)
• Excellent oral and written communication skills, and agreeableness and ease in presenting data to a group
• Candidate should be flexible with scheduling as the position could include nights, weekends, and some holidays
• Position may require travel

About arenaflex and its Benefits:

arenaflex is a leading online retailer of pet products, established in 2011 by Ryan Cohen and Michael Day. The company's headquarters is located in Dania Beach, Florida, USA. arenaflex operates as an online marketplace where customers can buy various pet items, including food, toys, grooming supplies, and medications. The company is known for its client-driven approach and frequently receives positive feedback for its client support, including features like 24/7 client service and a user-friendly website. arenaflex has expanded its product offerings and services over the years, aiming to provide pet owners with a convenient and comprehensive online shopping experience. It's essential to note that specific benefits may change based on factors like job position, location, and business status (full-time, part-time, etc.). For the most up-to-date and accurate information regarding arenaflex's benefits, it is recommended to directly visit the company's official website or contact the company's HR department.

Why Join arenaflex?

* arenaflex is a dynamic and growing company that offers a unique opportunity to work in a technology-driven environment

• The company values its employees and provides a supportive and inclusive work environment
• arenaflex offers a competitive salary and benefits package, including a $30/hour rate for this part-time position
• The company is committed to providing ongoing training and development opportunities to help employees grow and succeed in their careers

How to Apply:

If you are a motivated and experienced leader who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team. Apply Now! Apply for this job