Experienced Customer Service Specialist - Starting at $19/hr - Johnson City, TN - Hiring for December!
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch support and solutions to our clients across various platforms. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. Our state-of-the-art facility, located at 4721 Lake Park Drive in Johnson City, TN, is designed to foster collaboration, creativity, and innovation. We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.
Job Summary
As a Customer Service Specialist, you'll be responsible for assisting clients with their inquiries and providing solutions that meet their needs. You'll work closely with our Customer Service function to analyze client issues, identify potential risks, and develop effective solutions. This is an entry-level position that requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Responsibilities
* Assist with evaluating and resolving service inquiries from clients across different platforms, including phone, email, and chat.
- Effectively use various computer systems to complete assigned tasks and address account inquiries.
- Develop and maintain working knowledge of specific groups of arenaflex products and services.
- Analyze and identify potential risks and develop solutions that meet client needs.
- Complete assigned tasks in an accurate and efficient manner.
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
- Fulfill clients' necessities while providing an exceptional client experience, as measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for arenaflex's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
* 1-3 years' work experience in a related role, such as customer service or sales.
- Proficient in Microsoft Office and Windows Operating Systems.
- Demonstrated experience solving customer service inquiries.
- Effective verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad.
- Proven ability to navigate multiple systems and customer service platforms concurrently.
- High School diploma or equivalent.
Education and Training
* arenaflex offers comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
- Our training programs include on-site training at our state-of-the-art facility, as well as online training and development opportunities.
Work Environment and Culture
* arenaflex is committed to creating a dynamic and inclusive work environment that values diversity, equity, and inclusion.
- Our state-of-the-art facility is designed to foster collaboration, creativity, and innovation.
- We offer a range of benefits and perks, including competitive pay, day one health benefits, flexible work strategies, and a collaborative team environment.
Compensation and Benefits
* Competitive rates start at $19/hr.
- Day one health benefits.
- State-of-the-art facility.
- Flexible work strategies.
- Collaborative team environment.
- 401(k) match.
- Tuition reimbursement.
- And many more benefits and perks!
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex invites all qualified interested applicants to apply for career opportunities.
Accessibility
arenaflex is committed to providing equal access to employment opportunities for people with disabilities. If you require a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at arenaflex.
EEO Policy Statement
arenaflex is an equal opportunity employer and is committed to a policy of equal employment opportunity. We are committed to providing equal access to employment opportunities for people with disabilities and to providing reasonable accommodations to qualified individuals with disabilities.
Pay Transparency
arenaflex is committed to providing equal pay for equal work. We are committed to paying our employees fairly and competitively, based on their skills, experience, and qualifications.
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