Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Imagine working for a company that shares your passion for live events and creating unforgettable experiences for fans. As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be at the forefront of delivering exceptional customer service, ensuring that our customers receive the right seats at the right price. If you're a team player with a passion for live events, a knack for problem-solving, and excellent communication skills, we want to hear from you.

The Opportunity

At arenaflex, we pride ourselves on creating memorable experiences for our customers from the moment they purchase tickets to the moment they enter the gates. As a key member of our Customer Experience team, you'll be responsible for providing proactive, friendly, and high-quality service to our customers via phone, email, and live chat. You'll be the face of arenaflex, helping to build trust and loyalty with our customers.

How Your Role Contributes to the Success of arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends), your role will be instrumental in ensuring the success of arenaflex. Your key responsibilities will include:

• Handling customer contacts promptly and professionally via phone, email, and live chat
• Answering questions about purchases, orders, inventory, and upcoming events
• Supporting customers proactively via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to the growth and culture of arenaflex
• Creating memorable experiences with customers who share our passion for live events

How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days As you progress in your role, you can expect the following milestones:

• 30 days in: Complete new hire orientation, gain the resources you need to be successful, learn how ticket marketplaces operate, and acclimate to team and company norms, business objectives, and arenaflex values.
• 90 days in: Perform core responsibilities comfortably on your own, maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives, contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies, and understand service level expectations, KPIs, and other metrics to watch for.
• 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, handle front-line customer escalations and follow-ups, and feel empowered to participate in extracurricular projects that contribute to the success of the organization.

What You'll Bring

To succeed in this role, you'll need to bring the following skills and qualities:

• 1-2 years of customer service experience via phone, email, and live chat
• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

As an Email/Chat/Phone Specialist (Nights and Weekends), you'll work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be:

• 1:30pm-10:00pm Thursday/Friday off
• 1:30pm-10:00pm Monday/Tuesday off

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $40,000 base salary with bi-annual bonuses and equity
• Fully paid training
• Competitive compensation, bonus incentives, and equity for all employees
• FLEX PTO
• Mental health days
• Medical, dental, and vision insurance
• 401K matching
• Monthly credits and discounts for attending live events
• Hybrid working model
• Variety of additional workplace perks

Ready to Join the arenaflex Team?

If you're a customer service rockstar with a passion for live events, we want to hear from you. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and join our team of dedicated professionals who are committed to creating unforgettable experiences for our customers. Apply for this job