Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about providing top-notch technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative communication and entertainment services. As an Experienced Fiber Customer Support Analyst, you will be the face of arenaflex, helping our customers navigate the world of fiber and copper networks, voice, data, and video services.
About arenaflex
At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where the true you can learn, grow, and thrive, and where better matters.
Your Role
As an Experienced Fiber Customer Support Analyst, you will join a tech support team in a call center to help our Fios customers with their voice, data, and video services. You will be responsible for:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with:
- A dedication to customer service excellence
- Amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment
- A passion for helping customers connect to the digital world
Preferred Qualifications
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
What We Offer
* A competitive compensation package, with the potential to earn more based on performance
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career growth and development, with a focus on empowering you to reach your potential and contribute your best
- A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
- The chance to work from home with occasional in-person trainings and meetings
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that diversity makes us stronger, and we strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential. Our culture is built on the principles of collaboration, innovation, and customer focus, and we're passionate about delivering exceptional results that exceed our customers' expectations.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a workplace that's inclusive, supportive, and empowering, and we strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we invite you to apply for this role. Please visit our website to learn more about arenaflex and to submit your application.
Compensation Range
The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Apply Now
Apply Job! We look forward to hearing from you and learning more about your qualifications and experience. Thank you for considering arenaflex as your next career opportunity. Apply for this job