Experienced Technical Expert Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as a Technical Expert Coordinator. In this exciting role, you'll have the opportunity to work with high-value business and government customers, providing advanced technical support and solutions to drive revenue growth and retention.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions. We power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. Join us and be part of a dynamic team that's shaping the future of communication and technology.

What You'll Be Doing

As a Technical Expert Coordinator in BGCO, you'll be responsible for providing world-class technical support to business and government customers. Your primary responsibilities will include:

• Performing advanced troubleshooting for hardware and software, diagnosing both network and application issues.
• Providing detailed information on how to set up/configure complex data and voice products.
• Providing a high level of resolution support to multiple business customer types as measured by Customer Experience Audits adapting to their varying needs and requirements.
• Providing efficient customer support with the ability to be proficient in customer-facing systems.
• Maintaining an in-depth level of knowledge of products, network, and ability to position them as strategic solutions.
• Driving trouble ticket accuracy through deductive reasoning and tool utilization.
• Providing advanced technical support information to sales and support groups across all channels as appropriate.
• Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers.
• Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions.

What We're Looking For

We're seeking a highly motivated and experienced Technical Expert Coordinator who can provide exceptional technical support and solutions to our business and government customers. To be successful in this role, you'll need:

• Bachelor's degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• Willingness to work a flexible schedule including evenings and weekends.
• Strong problem-solving skills with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions.
• Excellent communication and interpersonal skills with the ability to work effectively with customers, sales teams, and support groups.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical and technical skills with the ability to troubleshoot complex technical issues.
• Experience with facilitation and communication across all levels of the organization.
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Network Certifications: A+ Certification, Network+ Certification, etc.
• Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks).
• Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration.
• Experience in Leadership.

What We Offer

As a Technical Expert Coordinator in BGCO, you'll have the opportunity to work in a dynamic and collaborative environment that values innovation, creativity, and impact. You'll be part of a team that's shaping the future of communication and technology, and you'll have the chance to:

• Work from home and in the office, with a minimum of eight assigned office days per month.
• Collaborate with a talented team of technical experts and customer support professionals.
• Develop your skills and expertise through ongoing training and professional development opportunities.
• Contribute to the success of our business and government customers, driving revenue growth and retention.
• Enjoy a competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.
• Participate in a comprehensive diversity and inclusion program that celebrates our employees' differences and fosters a sense of belonging.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and experienced Technical Expert Coordinator looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

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