Experienced Seasonal Customer Service Representative Part-Time - 100% Remote Opportunity
Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of healthcare members? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative Part-Time to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.
About arenaflex
arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Job Summary
As a Seasonal Customer Service Representative Part-Time, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. This is a 100% remote opportunity, and you will have the flexibility to work from the comfort of your own home. We are looking for a unique individual who is passionate about delivering exceptional customer experiences and is available to work a part-time schedule with weekends and holidays.
Schedule and Duration
* Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
- Shift 1: 8:00 AM to 4:30 PM EST
- Shift 2: 1:30 PM to 10:00 PM EST
- Duration: October 2024 through January 2025
Key Responsibilities and Duties
* Answers and tracks telephone calls within established department standards
- Tracks all existing member calls within the IKA database, ensuring that documentation is concise and factual
- Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
- Answer "entry level" claims inquiries
- Takes "Over the Counter" (OTC) orders for products and diabetic supplies
- Understands and processes "entry level" enrollment and disenrollment procedures
- Enters prospective members into our software database
- Maintains appropriate current source documents and reference documents
- Interacts professionally with other employees, customers, and suppliers
- Works effectively as a team contributor on all assignments
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- As required, re-directs calls to appropriate department
Customer Service
* Responsible for driving the arenaflex culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal contacts
- Develops and maintains positive relationships through effective and timely communication
- Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
* Ability to read and interpret documents and calculate figures and amounts
- Strong typing skills (40-60WPM)
- Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
- Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
- Ability to toggle between different systems to gather information and provide updates
- Excellent oral and written communication skills, including good grammar, voice, and diction
- Proficient in MS Office, including basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous, and helpful)
- High school diploma or general education degree (GED) required
- Minimum of six months to one-year related experience required
- An equivalent combination of education, training, and experience
Why Join arenaflex?
* Opportunity to work in a dynamic and fast-paced environment
- Flexible scheduling with weekends and holidays
- 100% remote opportunity
- Competitive pay and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
What We Offer
* Competitive hourly rate
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
- Flexible scheduling with weekends and holidays
- 100% remote opportunity
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job