Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're a team of problem-solvers, creatives, and technologists who are dedicated to powering and empowering how people live, work, and play. Our mission is to connect people to what brings them joy, and we're looking for talented individuals like you to join our team.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the go-to person for customers who need help with our products and services. You'll be working with America's fastest and most reliable network, and you'll be the one who helps our customers stay connected to what matters most.

Your Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting or exceeding sales goals
• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues
• Experience with CRM software and other customer service tools

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and empowerment. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.

Compensation and Benefits

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please visit our website to learn more about our company culture and benefits, and to submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Join Our Team

At arenaflex, we're not just looking for employees – we're looking for team members who share our passion for innovation, creativity, and customer satisfaction. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Apply for this job