Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're committed to delivering exceptional customer experiences that exceed our users' expectations. We're seeking a highly motivated and customer-centric individual to join our Customer Experience team as a Customer Experience Agent (Overnight Shift).
About arenaflex
arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's constantly pushing the boundaries of livestream shopping. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. We're passionate about creating a community-driven shopping experience that's both entertaining and engaging.
Role
As a Customer Experience Agent (Overnight Shift), you'll play a critical role in driving the best possible user experience through process improvement, order management, and problem-solving. Your primary responsibility will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. You'll be the face of arenaflex, interacting with buyers and sellers to provide a positive experience and resolving customer issues related to payments, orders, shipments, and general questions.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:
- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers and being customer-first
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
Our team members are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's perfect for individuals who thrive in a fast-paced setting.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- $24.04/hour to $28.85/hour (hourly rate may vary based on level, experience, and skills)
- Benefits, including Flexible Time off Policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, lifetime benefit for family planning, retirement plans (401k offering for Traditional and Roth accounts in the US and Pension plans internationally), and more
- Equity in the company
Why Join arenaflex?
We're a company that values diversity, inclusivity, and respect for different skills and experiences. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different perspectives represented within our workforce. We're proud to be an Equal Opportunity Employer and are committed to creating a workplace that's welcoming and inclusive for everyone.
How to Apply
If you're a motivated and customer-centric individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Now! Apply for this job