Experienced Customer Service Operations Associate – Remote Customer Support for Educators

At arenaflex, we are dedicated to revolutionizing the educational technology sector by providing innovative digital products and exceptional customer support. As a Customer Service Operations Associate, you will play a vital role in ensuring that educators and educational institutions effectively utilize our digital products, receiving outstanding support every step of the way. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team in a fully remote capacity.

Job Overview

As a Customer Service Operations Associate at arenaflex, you will be at the forefront of providing outstanding customer support to educators and educational institutions. You will collaborate closely with various internal teams, particularly Sales, to manage essential operational tasks such as data entry, order processing, invoicing, and maintaining our CRM systems. Your primary goal will be to ensure that our customers receive timely and effective support, enabling them to achieve their educational goals.

Key Responsibilities

As a Customer Service Operations Associate, your key responsibilities will include:

• Responding to customer inquiries through phone, chat, email, and request forms using CRM tools (Zoho and Zoom phone).
• Updating CRM tickets to accurately reflect the status of customer issues and conducting necessary follow-ups.
• Processing purchase orders and payments for both print and digital products.
• Ensuring accurate tracking and delivery of print orders.
• Generating and sending invoices to customers in a timely manner.
• Conducting data entry tasks associated with accounts payable, purchase orders, and inventory management.
• Assisting with technical integrations (SSO/Rostering) using third-party tools and internal systems.
• Supporting customers in manually registering teachers on our online platform.
• Providing Tier I technical support for digital offerings and coordinating with other teams for Tier II support when necessary.
• Facilitating the SaaS contract process for new and renewing customers.
• Confirming customers' access to digital products by updating internal tools.
• Engaging in various research and reporting projects as required.
• Performing additional duties as assigned.

Required Skills

To excel in this role, you will need to possess the following skills:

• Proficiency in Microsoft Excel.
• Experience with CRM systems (Zoho preferred).
• Strong communication skills, both written and verbal.
• Fast and accurate typing or chat response speed.
• Excellent critical thinking and analytical abilities.
• Capacity to work a flexible schedule between 8:00 AM and 5:30 PM CST.

Qualifications

To be considered for this role, you will need to meet the following qualifications:

• Minimum of 2 years of experience in customer service or technical support, ideally in a call center or operations environment.
• Familiarity with the education or ed-tech sector is advantageous.
• Previous experience in a fast-paced, deadline-driven environment is preferred.
• Remote work experience is an asset.
• High school diploma required; an Associate's degree or higher is preferred.

Career Growth Opportunities

As a Customer Service Operations Associate, you will have the chance to enhance your skills in customer service and operations within the educational technology sector. This role provides a pathway for advancement to positions with greater responsibilities as you grow with our company. arenaflex is committed to investing in the growth and development of our team members, providing opportunities for professional growth and advancement.

Company Culture And Values

Our organization is committed to fostering a supportive and collaborative work environment. We prioritize innovation and teamwork, encouraging all team members to share ideas and contribute to our mission of delivering exceptional service to our customers. Our company culture is built on the following values:

• Innovation: We encourage creativity and innovation in all aspects of our business.
• Collaboration: We believe that teamwork is essential to achieving our goals.
• Customer Focus: We are committed to delivering exceptional service to our customers.
• Integrity: We operate with integrity and transparency in all our interactions.

Compensation And Benefits

arenaflex offers a comprehensive benefits package to our full-time employees, including:

• Comprehensive medical, dental, vision, and life insurance options, with 100% employer-paid HDHP for eligible employees and their families.
• 401K plan with company matching.
• Flexible vacation and sick leave policy, alongside nine paid holidays and a winter office closure from December 24th to January 1st.
• Additional perks and benefits available for full-time employees.

Employment Type

This is a full-time remote position, requiring a flexible schedule between 8:00 AM and 5:30 PM CST. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join our dynamic team at arenaflex. Apply for this job