Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex

Are you a learning professional with a passion for creating meaningful learning experiences that drive business results? Do you have a knack for designing engaging digital, blended, and classroom-based training content that resonates with diverse audiences? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex as an Experienced Learning Experience Designer.

About arenaflex

arenaflex is a leading organization that empowers its employees with cutting-edge learning experiences to excel in their roles. Our commitment to innovation and excellence has earned us a reputation as a trusted partner in the industry. As a member of our LXD team, you will be part of a dynamic group of professionals who share your passion for learning and development.

Job Summary

As an Experienced Learning Experience Designer, you will play a critical role in designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. You will work closely with stakeholders to define program requirements, develop engaging e-learning content, and implement process improvements that drive business results.

Key Responsibilities

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Developing Learning Experiences

+ Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools. + Manage and execute curriculum maintenance review and implementation cycles. + Mentor or coach new LXDs and apprentices on design and processes. + Consult with customers to define the problem to be solved and the best solution to that problem. + Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.

Consulting on Programs

+ Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently. + Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience. + Lead efforts to drive continuous performance improvement from those insights. + Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics. + Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content.

About the Team

We are the WW Customer Trust Training Learning Experience Design (LXD) team at arenaflex. We are a team comprising LXDs, Project/Program Managers, and Managers who share a passion for creating great learning experiences for associates and investigators. Our primary responsibility is to support them during new hire, upskill, and other trainings (e.g., Store launches, SOP changes, tool training) that provide them the resources they need to effectively do their job.

Our Approach

We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.

Basic Qualifications

* 5+ years of program or project management experience

• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

* 5+ years of driving end-to-end delivery and communicating results to senior leadership experience

• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge learning and development resources

How to Apply

If you are a motivated and experienced learning professional who is passionate about creating meaningful learning experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Contact Information

arenaflex WW Customer Trust Training – Learning Experience Design (LXD) Team [insert contact email and phone number]

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates who share our commitment to innovation and excellence. Apply for this job