Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL
Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients while providing exceptional customer service with empathy.
About arenaflex
arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are passionate about transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
Job Summary
We are seeking an experienced Customer Service Representative to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of medications. You will work in a fast-paced, metric-driven environment and will be required to meet productivity and quality standards.
Key Responsibilities
* Handle inbound calls from patients, responding to their questions and concerns in a timely and empathetic manner
- Resolve patient issues related to prescription refills, order status, and insurance coverage
- Provide accurate and timely information to patients regarding their medications and treatment plans
- Meet productivity and quality standards, including call volume, handle time, and first-call resolution rates
- Collaborate with other team members to resolve complex patient issues and improve customer satisfaction
- Participate in ongoing training and development to stay up-to-date on company policies, procedures, and products
Essential Qualifications
* 1+ year of customer service experience in a fast-paced, metric-driven environment
- 6+ months of high call center experience working in Windows, Microsoft, or another application
- Strong computer skills, including proficiency in Microsoft Office and CRM software
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and management
- Ability to work in a team environment and contribute to a positive and supportive team culture
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
- Healthcare work experience and familiarity with benefits, insurance, and prescriptions
- Experience working in a pharmacy or healthcare setting
Education
* Verifiable high school diploma, GED, or equivalent experience
Training Schedule
* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule may vary)
Schedule Availability
* Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame)
Pay Range
* The typical pay range for this role is: + Minimum: $17.02 + Maximum: $27.16
- Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
COVID-19 Vaccination Requirement
* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
- You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.
Benefits and Perks
* Competitive pay and benefits package
- Opportunities for career growth and advancement
- Comprehensive training and development program
- Collaborative and supportive team environment
- Flexible scheduling and work-life balance
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job