Experienced Sleep Therapy Inbound Customer Service Representative – CPAP Resupply and Patient Advocacy

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate professionals is driven by a shared vision of improving lives through innovative solutions and exceptional service. We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll play a vital role in ensuring the seamless delivery of CPAP resupply services to our patients. If you're passionate about providing exceptional customer service, have a strong background in medical terminology, and are eager to make a difference in the lives of our patients, we encourage you to apply.

Overview and Responsibilities

As a Sleep Therapy Inbound Customer Service Representative, you'll be the first point of contact for our CPAP resupply customers. Your primary responsibilities will include:

• Verifying and entering correct patient demographics, payer, and physician-related information into our proprietary e-Intake system
• Collecting patient data and inputting information into e-Intake
• Completing thorough verification for products and services
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Identifying and resolving problems in a timely manner
• Making outbound calls as needed to collect patient data
• Managing all aspects of initial intake via high-volume inbound phone calls
• Processing related patient paperwork if assigned
• Processing tickets to ensure timely fulfillment of product orders
• Providing basic technical customer service assistance for CPAP equipment
• Providing education to patients and location employees on CPAP supplies
• Maintaining accuracy and quality control throughout initial patient contact and data input using e-Intake

Essential Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Ability to lift a minimum of 10lbs
• Ability to sit, walk, stand, talk, or listen for extended periods

Preferred Qualifications

While not required, the following qualifications will be beneficial in this role:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

To excel in this role, you'll need to possess:

• Effective communication skills in English, both oral and written, with physicians, employees, and patients
• A helpful, knowledgeable, and polite attitude with a positive demeanor
• Ability to interpret a variety of instructions in various communication mediums
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Sleep Therapy Inbound Customer Service Representative, you'll have access to:

• Ongoing training and education to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our Sleep Central Inbound Call Center is a dynamic and fast-paced environment where you'll have the opportunity to work with a talented team of professionals. As a member of our team, you'll enjoy:

• A flexible work schedule, including the option to work from home after successful completion of in-office training and meeting expectations with management approval
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off
• A generous paid holiday schedule and overtime pay for non-exempt hourly positions
• Employee recognition and reward programs
• Opportunities for professional growth and development

Compensation and Perks

As a Sleep Therapy Inbound Customer Service Representative, you'll enjoy a competitive salary, starting at $15.50 per hour, plus a monthly bonus program opportunity with potential unlimited earnings. You'll also be eligible for:

• Overtime pay for non-exempt hourly positions
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone has the opportunity to thrive.

How to Apply

If you're passionate about providing exceptional customer service and are eager to make a difference in the lives of our patients, we encourage you to apply. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position. Apply Job! Apply for this job