Weekend Part-Time Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're a dynamic and growing inbound call center dedicated to delivering exceptional customer service and benefits compliance solutions to a diverse pool of over 1000 clients. As a valued and growing resource in our industry, we're committed to fostering a positive work environment that empowers our team members to thrive and grow. We're seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative.

About arenaflex

arenaflex is a Great Place to Work, recognized for its commitment to creating a supportive and inclusive work environment. We're passionate about delivering outstanding customer experiences and are dedicated to helping our clients succeed. Our team is comprised of talented individuals who share a common goal: to provide exceptional service and support to our clients and their customers.

Job Summary

We're seeking a highly skilled and customer-focused individual to join our Operations team as a Weekend Part-Time Customer Service Representative. As a CSR, you'll play a critical role in delivering exceptional customer service and technical expertise to our clients' customers. You'll be responsible for handling customer inquiries, resolving issues, and providing empathetic support during the claim process. This is a remote position, and you'll have the flexibility to choose from a variety of shift options to suit your schedule.

Responsibilities

As a Weekend Part-Time Customer Service Representative, you'll be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Demonstrating punctuality and reliability, with a commitment to adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Embodying arenaflex's core values:

+ Customer first: fulfilling customer needs with compassion + Self-motivated: taking initiative and committing to the task at hand + Teamwork: promoting unity over self + Continuous improvement: striving for daily growth

Required Skills and Abilities

To succeed in this role, you'll need:

• Language skills: ability to read and interpret documents such as police and accident reports, write routine correspondence, and provide feedback verbally and written in a positive, professional manner
• Bi-lingual in Spanish preferred
• Computer skills: knowledge of basic computer functions, including Microsoft Word and Excel, and the ability to type at least 40wpm
• High school diploma or general education degree (GED) required
• 1-2 years of quality assurance experience preferred

Network Requirements

To ensure a stable and secure connection, you'll need:

• A reliable internet connection with a minimum speed of 10 Mbps (tested using www.speedtest.net)
• An Ethernet connection is not required, but strongly recommended
• A private network, not a public location
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

As a Weekend Part-Time Customer Service Representative, you'll enjoy:

• Competitive compensation
• 20+ hours per week
• Ancillary benefits: eligible on the 1st day of the month following 60 days of employment

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week

+ Ancillary benefits: eligible on the 1st day of the month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: eligible after 6 months of employment
• PTO: eligible after 90 days of employment
• Employee Assistance Program

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!

Join arenaflex's Team

At arenaflex, we're committed to creating a positive and inclusive work environment that empowers our team members to thrive and grow. We're passionate about delivering outstanding customer experiences and are dedicated to helping our clients succeed. If you're a talented and motivated individual who shares our values, we encourage you to join our team and become a part of our dynamic and growing organization. Apply for this job