Experienced Part Time Remote Customer Service Specialist – Healthcare Access Center

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, arenaflex has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced and customer-focused Remote Part Time Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering top-notch patient care and have a knack for problem-solving, we encourage you to apply.

Responsibilities

As a Remote Part Time Customer Service Specialist, you'll be responsible for:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements

* High School Diploma or GED

• 2-5 years of recent healthcare or customer service experience
• Ability to work in a constant state of alertness and in a safe manner
• Strong communication and problem-solving skills
• Proficiency in electronic health records and customer service software
• Ability to work in a fast-paced environment with multiple priorities

Preferred Qualifications

* Experience working in a healthcare setting

• Knowledge of insurance basics and MyChart
• Experience with customer service software and electronic health records
• Strong critical thinking and problem-solving skills

Benefits and Perks

As a Remote Part Time Customer Service Specialist, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a Remote Part Time Customer Service Specialist, you'll work from the comfort of your own home, enjoying a flexible schedule and the ability to work independently. Our team is dedicated to delivering exceptional patient care and experiences, and we're committed to creating a positive and supportive work environment.

How to Apply

If you're passionate about delivering top-notch patient care and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Typing Test Required

As a Remote Part Time Customer Service Specialist, you'll be required to pass a typing test with a minimum speed of 35 wpm and 90% accuracy.

Shift

* Monday-Tuesday: 7:30am-4pm

• Wednesday-Friday: 9am-1pm

No Weekends or Holidays

As a Remote Part Time Customer Service Specialist, you'll enjoy a flexible schedule with no weekends or holidays.

Location

* Must live within 1 hour of St. Louis, Missouri

28 Hours per Week

As a Remote Part Time Customer Service Specialist, you'll work 28 hours per week, providing flexibility and work-life balance.

Part Time Benefit Eligible

As a Remote Part Time Customer Service Specialist, you'll be eligible for part-time benefits, including comprehensive medical, dental, vision, life insurance, and legal services.

Conclusion

If you're passionate about delivering top-notch patient care and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. As a Remote Part Time Customer Service Specialist, you'll join a team dedicated to creating a positive and supportive work environment, delivering exceptional patient care and experiences, and improving the health and well-being of the communities we serve. Apply for this job