Experienced Licensed Customer Service Representative – Insurance Policy Support

At arenaflex, we're dedicated to delivering exceptional customer experience (CX) solutions to global insurance clients, empowering them to provide top-notch products and services to their customers. As a leading provider of CX products, we're seeking an experienced Licensed Customer Service Representative to join our team in Salt Lake City, Utah. This is a remote opportunity, allowing you to work from the comfort of your own home while providing top-notch support to our clients' customers.

About arenaflex

arenaflex is a global leader in the CX industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. With +9 million customer conversations every day in +60 languages across 45 countries, we combine global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

As a Licensed Customer Service Representative, you'll be the primary point of contact for customers calling in with questions or concerns about their insurance policies. You'll provide exceptional support, resolving issues and answering questions in a timely and professional manner. This is a fantastic opportunity to grow your career in insurance, with the potential to advance to leadership roles or specialize in a particular area of insurance.

Key Responsibilities

* Receive, review, and process calls regarding customer's insurance policies

• Assist customers with questions regarding policy coverage, billing, or the need to modify the policy
• Provide exceptional support, resolving issues and answering questions in a timely and professional manner
• Work closely with customers to understand their needs and provide personalized solutions
• Collaborate with internal teams to resolve complex issues and provide seamless support to customers
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time
• Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex's CX solutions

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 6 months to 1 year of relevant work experience in customer service or a related field
• Must be at least 18 years old
• Must reside in Utah to be considered for this role
• Must have a quiet and distraction-free work environment during working and training hours
• Must be comfortable with being on web camera during training and production
• Must have a reliable computer and internet connection (download speed: 5 Mbps, upload speed: 5 Mbps)

Preferred Qualifications

* 1-2 years of experience in insurance or a related field

• Previous experience in a customer-facing role, with a focus on resolving complex issues and providing exceptional support
• Strong knowledge of insurance products and services
• Experience with CRM software and other customer service tools
• Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams

Skills and Competencies

* Customer service aptitude, with a focus on resolving complex issues and providing exceptional support

• Reliability, with a strong attention to detail and ability to meet performance metrics
• Empathy, with the ability to understand and respond to customers' needs and concerns
• Critical thinking, with the ability to analyze complex issues and provide creative solutions
• Effective verbal and written communication, with the ability to communicate clearly and concisely with customers and internal teams
• Active listening skills, with the ability to listen attentively to customers and respond accordingly
• Demonstrated ability to multitask, with the ability to handle multiple calls and tasks simultaneously
• Ability to navigate system tools to search for answers and information
• Demonstrated ability to utilize computer systems and data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills, with the ability to analyze complex issues and provide creative solutions

Benefits

* Competitive hourly rate: $15-$19/hour

• Expected hours: No less than 40 hours per week
• 401(k) plan with company match
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home opportunity
• Bonus opportunities

Work Environment

* Remote work opportunity, with the ability to work from the comfort of your own home

• Quiet and distraction-free work environment required during working and training hours
• Must have a reliable computer and internet connection (download speed: 5 Mbps, upload speed: 5 Mbps)

Career Growth Opportunities

* arenaflex is committed to investing in our agents and helping them to achieve a career in insurance

• Opportunities for advancement to leadership roles or specialization in a particular area of insurance
• Ongoing training and development to stay up-to-date on industry trends and arenaflex's CX solutions

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our CX solutions. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on industry news and trends.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Apply Job! Apply for this job