Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex

At arenaflex, we're revolutionizing the way people interact with smart home devices, and we're looking for a talented Product Manager to drive retention communication strategies and be a connection point between Product, Business Intelligence, Hardware, and Data Science teams. If you're passionate about delivering exceptional customer experiences and have a knack for developing data-driven retention initiatives, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative smart home solutions, and our mission is to make life easier and more enjoyable for our customers. We're committed to delivering exceptional customer experiences, and our Customer Experience & Engagement team is at the forefront of this mission. With a dynamic group of marketing, product, creative, and analytical experts, we're constantly finding new ways to engage and retain our growing customer base.

A Day in the Life

As a Product Manager on our Customer Experience & Engagement team, you'll have the opportunity to impact Ring's customers and drive retention every day. You'll start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting.

Key Responsibilities

As a Product Manager on our Customer Experience & Engagement team, you'll be responsible for:

• Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the Ring customer experience.
• Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicating campaign performance and recommendations to leadership to inform future retention strategies.
• Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach.

Essential Qualifications

* 5+ years of product or program management, product marketing, business development, or technology experience.

• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

Preferred Qualifications

* Experience in influencing senior leadership through data-driven insights.

• Experience working across functional teams and senior stakeholders.

Skills and Competencies

* Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and prioritize multiple projects.
• Experience with data analysis and interpretation.
• Strong understanding of customer behavior and retention strategies.
• Ability to influence senior leadership and drive business outcomes.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Product Manager on our Customer Experience & Engagement team, you'll have access to:

• Regular feedback and coaching from senior leaders.
• Opportunities for professional development and training.
• A dynamic and supportive team environment.
• A comprehensive benefits package, including medical, financial, and other benefits.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of collaboration, innovation, and customer obsession.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. Our compensation reflects the cost of labor across several US geographic markets, and pay is based on a number of factors, including market location and job-related knowledge, skills, and experience. We also offer a full range of medical, financial, and other benefits, including:

• Comprehensive medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible paid time off.
• Employee assistance program.
• Professional development and training opportunities.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for developing data-driven retention initiatives, we want to hear from you. Please submit your application, including your resume and a cover letter, through our internal or external career site. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job