[Remote] Process Improvement Analyst – Work From Home

Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry. The Process Improvement Analyst will partner with operations management to analyze current processes, recommend changes, and develop strategies to enhance efficiency and compliance in the mortgage services sector.

Responsibilities

• Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives
• Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes
• Assists in development of business policies. Conducts business operations related studies for management
• Manages projects and coordinates the implementation of process change rollouts. Oversees the technical and nontechnical implementation of new processes
• Participates in the implementation of automated tools and technologies to create business process efficiencies
• Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes
• Creates and maintains project plans that track the completion and delivery of all milestones
• Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business
• Collaborates with operations and SME to determine and document as-in processes throughout the organization
• Develops process map workflows, requirements, and work content documentation
• Analyze client need(s) and recommend business solution(s) to process challenges
• Promote positive and productive reaction to on-going business changes
• Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy
• Provide clear and concise communication and reporting to clients, project teams and stakeholders
• All other duties as assigned

Skills

• High School Diploma or equivalent required
• 4 year degree or applicable industry experience
• A minimum of three years of mortgage industry experience
• A minimum of three years supervisory experience
• Proven record of leading and working with cross-functional teams
• Ability to work independently with minimal supervision
• Ability to manage and direct multiple projects concurrently
• Ability to analyze, capture and communicate business processes
• Intermediate to high skill level with Microsoft Office Suite of applications
• Ability to accurately perform, verify, and understand advanced mathematical calculations
• Ability to communicate effectively both in writing and orally, with all levels in organization and external clients
• Advanced ability to determine compliance with established (or new) procedural standards; to research and report variance from standards

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Company Overview

• LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.

Apply tot his job Apply To this Job