Technical Integrations Engineer - Remote, USA

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways. Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better. We are looking for a Technical Architect - Agentic AI Integrations who will lead the design and implementation of advanced AI-based integrations for TeamViewer products across multiple enterprise ecosystems. The successful candidate will design, manage the development and showcase solutions that enable interoperability between TeamViewer and 3rd party enterprise platform AI agents, to create next-generation "Agentic" models. This role sits at the intersection of AI architecture, Enterprise platform integration, and partner enablement, supporting TeamViewer's vision of intelligent automation and human-AI collaboration across the digital workspace.

Responsibilities

• Act as the Technical Architect for all AI-based integrations that contribute to an Agentic model framework, ensuring scalable, secure, and maintainable architectures.
• Design and implement custom agents across key enterprise ecosystems - including Microsoft M365 Copilot, Microsoft Security Copilot, Salesforce Agentforce, and ServiceNow NowAssist.
• Manage external development partners for the development of more advanced capabilities where needed.
• Define, build, and maintain all prompting, grounding, and contextualization frameworks required for generated AI agents.
• Create and maintain technical documentation, demo environments, architecture diagrams, and design blueprints, ensuring clarity and alignment across teams.
• Collaborate with cross-functional stakeholders (Product, R&D, Partner Engineering, and Business Development) to deliver integrated, end-to-end AI solutions.
• Participate in customer-facing meetings, workshops, and events to demonstrate prototypes, proof-of-concepts, and reference architectures.
• Stay ahead of emerging trends in Agentic AI, RAG architectures, and enterprise AI orchestration frameworks to inform TeamViewer's roadmap.

Qualifications

• 3+ years of experience in software architecture, AI engineering, or Enterprise application integration roles.
• Bachelor's degree in Computer Science, Software Engineering, or related technical field (Master's preferred).
• Proven experience architecting or integrating AI agent frameworks (e.g., OpenAI GPT, Copilot extensibility, Salesforce Agentforce, ServiceNow NowAssist).
• Strong understanding of API-based and event-driven architectures, OAuth 2.0, and secure enterprise integration patterns.
• Solid knowledge of RAG (Retrieval-Augmented Generation), and prompt engineering concepts.
• Excellent communication and documentation skills; ability to explain complex technical designs to business and partner audiences.
• Passion for exploring new AI-driven integration paradigms and driving innovation in enterprise automation.

Preferred Qualifications

• Experience with Microsoft, Salesforce, or ServiceNow ecosystems, especially AI extensibility models (plugins, connectors, copilots).
• Hands-on experience in customer-facing solution design and demos.
• Some software development experience especially for scripting languages like python and JS.

Additional Information:

• Work location: Remote, USA
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
• Open door policy, business casual dress code
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we're focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at [email protected] and we will reasonably accommodate. Apply tot his job Apply To this Job