Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and inclusive environment. Our team is dedicated to empowering individuals and communities through cutting-edge technology, and we're looking for talented individuals like you to join our ranks.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. With your superior sales and customer service skills, you'll be the go-to person for customers who need help with installation, disconnection, or changes to their service. You'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:

• A strong communicator with excellent empathy and interpersonal skills
• Able to diffuse sensitive situations and provide exceptional customer service
• Driven to meet daily sales goals while helping customers stay connected to what matters most
• A team player who is comfortable working in a fast-paced environment with multiple priorities
• Passionate about staying up-to-date with industry trends and customer needs
• A creative problem-solver who can think on their feet and adapt to changing situations

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:

• Competitive pay and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package
• Opportunities for career growth and professional development
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a culture that values diversity, equity, and inclusion. We're proud to be an equal opportunity employer and celebrate our employees' differences.

Compensation and Benefits

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're passionate about delivering exceptional customer experiences and joining a dynamic team of innovators, thinkers, and doers, we encourage you to apply. Don't miss this opportunity to be part of arenaflex's journey to empower individuals and communities through cutting-edge technology. Apply Now! Apply for this job