Experienced Social Media Customer Support Specialist – Streaming Services and Digital Engagement Expert

Introduction to arenaflex

arenaflex is a leading destination for passionate and engaged fan communities worldwide, curating, producing, and distributing well-known films and television series for a wide range of brands. Our portfolio includes targeted streaming services, cable networks, and film distribution labels, making us a premier player in the entertainment industry. With a strong commitment to innovation and customer satisfaction, we are seeking a highly skilled and energetic Social Media Customer Support Specialist to join our consumer marketing and media team.

Job Overview

We are looking for an exceptional candidate to fill the role of Social Media Customer Support Specialist, who will be responsible for developing and optimizing customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad experience with digital marketing, client experience, and data analysis, and will be able to work closely with cross-functional teams to design and execute customer engagement initiatives.

Key Responsibilities

• Identify key product strategies and features on partner platforms to inform our owned and operated product roadmap
• Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
• Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
• Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition
• Develop and implement social media strategies to engage with customers, respond to inquiries, and resolve issues in a timely and professional manner
• Analyze customer feedback and sentiment to identify areas for improvement and optimize customer support processes

Essential Qualifications

• Experience in the streaming services industry or a related field
• Strong analytical skills, with the ability to comprehend and apply complex data
• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Highly organized, detail-oriented, and able to work in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams

Preferred Qualifications

• Experience with social media management and customer support platforms
• Knowledge of digital marketing principles and practices
• Experience with data analysis and interpretation, with the ability to provide actionable insights
• Strong problem-solving skills, with the ability to think critically and creatively

Skills and Competencies

To be successful in this role, the ideal candidate will possess a range of skills and competencies, including:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to think critically and creatively
• Strong knowledge of digital marketing principles and practices
• Experience with data analysis and interpretation

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Social Media Customer Support Specialist, you will have the opportunity to work with a range of teams and stakeholders, develop your skills and knowledge, and contribute to the success of our streaming services. You will also have access to a range of training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong commitment to teamwork and collaboration. We offer a range of benefits and perks, including a comprehensive benefits package, flexible working arrangements, and a range of social and cultural events. Our office is located in New York, New York, and we offer the option to work from home one day per week. We are committed to implementing a nondiscrimination policy in our employment and personnel policies, and we welcome applications from diverse candidates.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services. We also offer a range of perks and benefits, including flexible working arrangements, social and cultural events, and access to the latest technology and tools.

Conclusion

If you are a highly skilled and energetic Social Media Customer Support Specialist, with a passion for digital marketing and customer engagement, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to providing our employees with opportunities for growth and development, and we offer a range of benefits and perks to support your well-being and success. Apply now to join our team and contribute to the success of our streaming services.