Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a leading provider of remote fractional CSRs, we support home service businesses by handling daily office tasks, allowing them to focus on what they do best – delivering exceptional service to their customers. We believe in serving our clients and their employees with genuine care, helping them succeed and grow. This is an exciting time to join our established company and be part of a dynamic team that's passionate about making a difference.

Who We're Looking For

We're seeking a motivated and experienced Customer Service Specialist to join our team. If you're looking for a career that offers growth opportunities, professional development, and a fast-paced environment, we'd love to hear from you. As a Customer Service Specialist, you'll be the face of arenaflex, providing exceptional customer service, and ensuring that our clients' needs are met. You'll be a self-motivated individual with excellent listening and communication skills, able to work independently and as part of a team.

Responsibilities

As a Customer Service Specialist, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in a similar industry such as plumbing, HVAC, or electrical services is a plus
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass a background check

Technical Requirements

To perform this role, you'll need:

• A desktop or laptop with webcam and speakers and a second monitor
• An operation system that's Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• 8gb RAM or more on a Windows or Mac desktop or laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a remote, full-time position, working Monday to Friday, 8am to 5pm EST. As a member of our team, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of people in the trades. We believe in serving our clients and their employees with genuine care, helping them succeed and grow. As a member of our team, you'll have the opportunity to:

• Work with a dynamic and supportive team that's passionate about making a difference
• Develop your skills and knowledge in a fast-paced environment
• Contribute to the growth and success of our company
• Enjoy a competitive compensation package and benefits
• Work from the comfort of your own home, with flexible working hours

How to Apply

If you're interested in joining our team and being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

We know you'll be eager to check the status of your application, but we ask that you allow our hiring team time to process all of the amazing candidates that apply. Please do not call, as this will disqualify you from the process. Our hiring team will reach out to you if they have any questions. Thank you for your patience and understanding.

Requirements

* Employment Type: Full-time

• Work Hours: 40 hours per week
• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type:

Full-time Apply for this job