Experienced Customer Experience Champion II – Remote Opportunity at arenaflex

Join arenaflex, a global leader in telecommunications and technology, as we revolutionize the way people connect and live. Are you a customer experience enthusiast with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Customer Experience Champion II, where you'll have the opportunity to make a real impact on our customers' lives.

About arenaflex

arenaflex is a world-renowned provider of innovative telecommunications and technology solutions, empowering people to live, work, and play in a connected world. Our mission is to shape a better future by harnessing the power of technology and human connection. With a diverse network of talented individuals, we're driving innovation, creativity, and impact in the world.

The arenaflex V Team

Our V Team is a community of passionate, driven individuals who share a common goal: to anticipate, lead, and believe in the power of listening. We're a team that comes together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. Join us, and you'll become part of a vibrant, inclusive environment that encourages authenticity, fosters a sense of belonging, and empowers you to reach your full potential.

What You'll Be Doing

As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution, enhancing customer satisfaction, and driving business growth. Your key responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that we have to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• Identifying plans and services that would suit customer needs to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to our Verizon hub location in Temple Terrace, FL (7701 Telecom Pkwy). Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

What We're Looking For

To be successful in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• The ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services, on each call, with the ability to meet and exceed monthly sales targets
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided

Even Better If You Have:

* A degree

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements:

* In this remote role, you'll work from home with occasional in-person meetings and training

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated quiet and private workspace
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Join Our arenaflex Team

If arenaflex and this role sound like a fit for you, we encourage you to apply, even if you don't meet every "even better" qualification listed above. We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Apply Now

Ready to join our arenaflex team and make a real impact on our customers' lives? Click the link below to apply: Apply Job!

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Scheduled Weekly Hours

40

Remote Work Opportunity

In this remote role, you'll work from home with occasional in-person trainings and meetings. Your home must be located in Florida, within a reasonable commute to our arenaflex hub location in Temple Terrace, FL (7701 Telecom Pkwy). Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. Apply for this job