Experienced Live Chat Customer Service Advisor – Virtualized Support and Education Technology

At arenaflex, we're committed to revolutionizing the education sector by providing cutting-edge technology and innovative solutions that empower learners and educators worldwide. As a leading EdTech company, we're dedicated to fostering a diverse and inclusive workforce that shares our passion for making a positive impact on education. We're seeking an experienced Live Chat Customer Service Advisor to join our Student Success team, where you'll play a vital role in delivering exceptional support to our customers. As a key member of our remote team, you'll have the opportunity to work from the comfort of your own home, enjoying a flexible schedule and the freedom to manage your work-life balance.

About arenaflex

arenaflex is the largest EdTech ecosystem globally, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, enabling learners and educators to achieve their goals. We're committed to making diversity, inclusion, and belonging a fundamental part of our hiring practices and company culture.

Student Success at arenaflex

Our Student Success team provides virtualized support and technology-enabled solutions to the world's most progressive institutions. We offer comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process, ultimately building a better educational experience for everyone.

Primary Responsibilities

As an Experienced Live Chat Customer Service Advisor, you'll be responsible for:

• Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries
• Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handling and resolving situations with customers in a timely and effective manner
• Assisting management with special projects relating to customer service
• Responding to all inbound chats and assisting management for the entire shift, with the exception of assigned break times
• Handling multiple job tasks at one time and escalating issues in a timely manner

The Ideal Candidate

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional support. To be successful in this role, you'll need:

• A minimum of 3 months of live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred Skills

While not required, we're looking for candidates with:

• College degree or some level of college completed
• Ability to easily operate a computer and adapt quickly to software applications
• Ability to troubleshoot caller issues and provide supporting help documentation
• Committed to quality and service matrix and culture
• Ability to quickly adapt to face-changing situations
• Ability to provide positive customer experience for customers
• Self-motivated, accountable approach combined with strong sense of teamwork
• Strong sense of customer service with enthusiastic, energetic, and professional behavior
• Good organizational skills and detail-oriented
• Excellent time management skills

Compensation and Benefits

We offer a competitive hourly rate of $12/hour, based on national and industry-specific survey data. We also consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles may have variable pay.

Equal Employment Opportunity

arenaflex is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Available States

This position is available for candidates residing in the following states: AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV.

How to Apply

If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, please apply through our website: Apply Job! We can't wait to hear from you! Apply for this job