Virtual Assistant Client Services

Role Overview

We are a small, growing mental health counseling practice providing in-person and telehealth

services across the state of Washington (U.S.).

We are seeking a Part-Time Virtual Assistant to serve as the first point of contact for clients,

supporting client communication, scheduling needs, and inbound phone calls. This role is primarily

customer service–focused, with no sales, cold calling, or outbound outreach required.

The ideal candidate is calm, professional, detail-oriented, and comfortable working in a mental

health and LGBTQ+ affirming healthcare environment.

Key Responsibilities

Client Communication & Customer Service

● Respond to new client inquiries via phone and email

● Answer incoming phone calls from:

○ Prospective clients

○ Existing clients needing to reschedule or cancel appointments

● Provide clear, compassionate, and professional communication

● Gather basic intake information as needed (non-clinical)

Scheduling & Administrative Support

● Assist with appointment scheduling, rescheduling, and cancellations

● Update and manage client information within the EHR system

● Support administrative workflows related to client communication

● Escalate urgent or sensitive issues appropriately to the internal team

Systems & Tools

● Work within the practice's EHR system (SimplePractice – training provided)

● Use Google Workspace (Gmail, Calendar, Docs, Sheets) for daily tasks

● Maintain accuracy, confidentiality, and compliance with privacy standards

• Strong spoken and written English
• Previous experience in:

• Comfortable handling phone calls professionally
• Proficient with Google Workspace
• Calm, empathetic, and organized communication style

• Experience working in:

• Familiarity with EHR systems (especially SimplePractice)
• Process-improvement mindset or self-starter tendencies

• Opportunity to increase hours over time as the practice grows
• Potential path to full-time support role
• Ability to take on additional administrative or process-building responsibilities

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM