Experienced Customer Success Consultant for Business-to-Business Solutions – Remote Opportunity

Introduction to arenaflex

arenaflex is a leading business-to-business solutions provider, dedicated to delivering exceptional products and services that meet the unique needs of businesses of all sizes. Our world-class sales and sales support teams work closely with clients to understand their requirements and provide tailored solutions using best-in-class sales tools and technology. At arenaflex, we prioritize career growth, skill development, and lucrative opportunities, ensuring our team members can thrive and grow within and beyond sales.

Job Overview

We are seeking an experienced Customer Success Consultant to join our team in a full remote capacity. As a Customer Success Consultant at arenaflex, you will play a vital role in resolving customer inquiries, onboarding new clients, and ensuring seamless implementations of our commercial contract accounts and programs. Your expertise will enable our Account Managers to focus on selling, while you provide exceptional support to our customers.

Key Responsibilities

• Resolve customer inquiries related to service/non-selling issues, ensuring successful resolution and a positive customer experience.
• Collaborate with Account Managers to onboard new customers, guaranteeing a smooth transition and implementation of our commercial contract accounts and programs.
• Determine the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
• Facilitate installations, communicate updates to customers and Account Managers, and ensure timely resolution of issues.
• Record and report on resolved issues, tracking all activity in Salesforce and submitting reports to management.
• Educate end-users on self-service options and customer service, promoting efficient issue resolution.
• Implement or facilitate improvements to procedures, services, or products, and develop new ideas, methods, techniques, services, and products.

What You Bring to the Table

To succeed as a Customer Success Consultant at arenaflex, you should possess:

• Strong business acumen and the ability to interface with customers at Manager, Director, or VP levels.
• Excellent problem-solving skills, with the ability to manage a demanding and unpredictable workload with efficiency and poise.
• Knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
• Ability to function independently with minimal daily supervision, prioritizing tasks and managing your time effectively.

Essential Qualifications

• High School Diploma or GED.
• 2+ years of business experience.
• 6+ months experience using Microsoft Office.

Preferred Qualifications

• Bachelor's degree.

What We Offer

At arenaflex, we pride ourselves on our inclusive culture, with associate-led Business Resource Groups. We offer a range of benefits, including:

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.
• And more!

Career Growth and Development

arenaflex is committed to the growth and development of our team members. As a Customer Success Consultant, you will have access to:

• Ongoing training and development opportunities.
• Career advancement possibilities within and beyond sales.
• A supportive and collaborative work environment.

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. As a remote team member, you will be an integral part of our virtual community, with opportunities to connect with colleagues and contribute to our inclusive and dynamic work environment.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. While specific details may vary, you can expect a comprehensive package that includes:

• Competitive salary.
• Performance-based bonuses.
• Comprehensive health insurance.
• Retirement savings plan.
• And more!

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Consultant position at arenaflex. With our commitment to career growth, inclusive culture, and comprehensive benefits, you will have the opportunity to thrive in a dynamic and supportive environment. Join our team and contribute to the success of our customers and our company.