Experienced Live Chat Customer Service Advisor – Virtualized Support and Technology-Enabled Solutions

At arenaflex, we're revolutionizing the way education institutions deliver services to their students, and we're looking for a talented and dedicated Live Chat Customer Service Advisor to join our Student Success team. As a key member of our remote support team, you'll play a vital role in providing exceptional customer experiences to students and educators from around the world.

About arenaflex

arenaflex is the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, empowering learners and educators to achieve their goals. We believe in the power of a truly diverse and inclusive workforce, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

About Student Success

Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process, extending institutional resources to meet the growing demands of learners.

Job Summary

As a Live Chat Customer Service Advisor, you'll be responsible for providing exceptional customer experiences to students and educators through our live chat platform. You'll resolve end-user inquiries, provide complete and accurate information, and handle situations with customers in a timely and effective manner. You'll also assist management with special projects and respond to all inbound chats during your scheduled shift.

Key Responsibilities

* Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries

• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner
• Assist management with special projects relating to customer service
• Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times
• Handle multiple job tasks at one time and escalate issues in a timely manner

Requirements

* Willing to accept a temporary assignment

• Must have a minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

What We Offer

* Remote work opportunities with immediate availability and flexible schedules

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements, including telecommuting and flexible hours

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and our career opportunities. Apply for this job