Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Customer Experience Specialist
At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in the customer support industry, we've perfected the art of delivering exceptional service that leaves a lasting impact. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be at the forefront of this mission, working with a talented team to provide top-notch support to our clients and their customers.
About arenaflex
arenaflex is a global leader in the customer experience (CX) industry, with a presence in over 45 countries and a team of 170,000 associates worldwide. We're the trusted partner of 750+ leading brands, from Fortune 500 companies to local startups, and we're committed to creating connection and value through our innovative thinking, digital solutions, and empathetic approach. With a focus on self-service, artificial intelligence (AI), and data-driven analytics, we're constantly pushing the boundaries of what's possible in customer experience.
Responsibilities
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
- Providing basic technical support via phone or chat to our clients' customers
- Delivering an exceptional support experience that exceeds customer expectations
- Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
- Providing a memorable and delightful experience that leaves a lasting impression
- Working collaboratively with our team to resolve customer issues and improve overall satisfaction
What You'll Enjoy
* Working from the comfort of your own home, with the flexibility to create your own schedule
- Access to state-of-the-art computer equipment, including a monitor, keyboard, and mouse
- A full-time schedule with the opportunity to become permanent
- Competitive pay of $14/hour, with incentive opportunities to boost your earnings
- Hands-on, 100% paid training to ensure you're equipped with the skills and knowledge you need to succeed
- Internal mobility opportunities, with 84% of our managers promoted from within
- Employee discounts and referral bonuses to help you save and grow
- EverBetter wellness program to support your physical and mental well-being
Location Requirements
* Must reside in the United States
- Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
- Must reside in one (1) of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
Qualifications
* Flexible to the needs of the business
- High School Diploma or GED Equivalent
- 18 years of age
Equipment and Internet Requirements
* 1 Stand Alone Monitor (19 inch)
- Hardwired internet connection (no satellite or wireless)
- Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
- A Working Phone Line (Home Phone or Mobile)
- Home office must be a noise/distraction-free environment
- Desk and an ergonomic chair
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our associates. We believe that every action, no matter how small, has a significant impact on our customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
How to Apply
If you're passionate about delivering exceptional customer service and creating memorable experiences, we want to hear from you! Apply now to join our team of talented associates and take the first step towards a rewarding career with arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply for this job