Experienced Customer Service Representative – Weekend Remote Support for arenaflex
Job Summary:
Join arenaflex, a rapidly growing and innovative company, as a Customer Service Representative in our remote support team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our clients and customers, resolving issues, and exceeding daily quotas. This is a unique opportunity to work in a fast-paced, performance-oriented environment, where you will be empowered to provide the best customer service experience possible.
About arenaflex:
arenaflex is a versatile and tech-savvy contact center and debt collections services provider for the world's largest brands. With a coast-to-coast presence, we specialize in business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. Our company is committed to excellence, innovation, and customer satisfaction, and we are looking for talented individuals to join our team.
Position Scope:
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, resolving issues, and exceeding daily quotas. This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced, performance-oriented environment.
Duties & Responsibilities:
* Communicate with customers via inbound phone calls, email, live chat, or other means as needed
- Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats
- Record detailed notes of customer communication
- Maintain real-time communication by keeping inventory volume current
- Create life-long customers by responding to their inquiry in a creative, personal, comprehensive, unique, and consistent manner
- Maintain high standards of professionalism and customer service expected by our clients
- De-escalate situations involving dissatisfied customers
- Record and document customer interaction, input necessary data, and keep records to identify trends for escalation
- Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible
- Operate in a remote work environment by utilizing proficient computer skills and technical knowledge
- Adapt to a fast-paced and ever-changing work environment
- Willing to work a customer service schedule based on high volume days and times in the restaurant/hospitality industry
- Maintain consistent and undivided attention to assigned responsibilities
- Other duties as assigned
Required Skills/Abilities:
* Clear and articulate telephone voice without major background noise or distractions
- Ability to plan, prioritize, and organize workloads
- Self-motivation with strong communication skills, excellent decision-making skills, and ability to learn quickly
- Must be a reliable individual able to provide consistently excellent work performance
- Experience with a multi-line phone system
- Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
- Upbeat and positive attitude
- Ability to maintain the reputation of arenaflex and any assigned clients
- Ability to adapt to change in a rapidly expanding dynamic organization
Qualification/Education and Experience:
* Independent self-starter with excellent time management skills
- Strong customer service skills (1-3 years' experience in a customer service capacity)
- High School diploma or GED required
- Must be at least 18 years of age
- Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
- This position is weekends only with a start time of 2 PM or 5 PM EST
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer and telephone
- Must be able to lift up to 15 pounds at times
Equal Employment Opportunity:
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Work Environment:
As a remote Customer Service Representative, you will have the flexibility to work from the comfort of your own home. You will be required to have a dedicated workspace with a reliable internet connection, a computer or laptop, and a headset. You will also have access to our virtual training platform, where you will receive comprehensive training and support to ensure your success in this role.
Compensation and Benefits:
arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for career growth and development. As a remote employee, you will also have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection.
Career Growth Opportunities:
arenaflex is a rapidly growing company, and we offer opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and to take on new challenges and responsibilities. We also offer training and development programs to help you achieve your career goals.
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application to arenaflex. We look forward to hearing from you!
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