Experienced Customer Service Representative - Remote in CST or EST

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As a Customer Service Representative, you'll play a vital role in making a difference in the lives of millions of people. Join our team and start doing your life's best work.SM

About arenaflex

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. Our mission is to provide innovative solutions that address health disparities and improve health outcomes. We believe in creating a healthier atmosphere by fostering diversity, equity, and inclusion in all aspects of our business.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in a remote role. As a Customer Service Representative, you'll be responsible for providing an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs. You'll work with customers to resolve their inquiries, provide technical troubleshooting steps, and educate them about program benefits and changes.

Responsibilities

* Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs

• Handle incoming calls on the arenaflex Rewards Program
• Identify and communicate technical troubleshooting steps for activity trackers and the arenaflex App and Myarenaflex.com website
• Answer questions on program earnings and points
• Educate customers about program benefits and changes
• Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
• Assist customers in navigating arenaflexmotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards

Requirements

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications

* Customer Service, call center experience

• Experience with technical troubleshooting
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

* Reside within Central OR Eastern Time Zone

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Hourly range for Connecticut, New Jersey, New York or Rhode Island residents is $16.00 - $28.27 per hour

• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, arenaflex offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Work Environment and Culture

* arenaflex is a drug-free workplace

• Candidates are required to pass a drug test before beginning employment
• arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law
• arenaflex is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow and succeed in your role

• You'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of others
• arenaflex is committed to creating a culture of continuous learning and improvement, where you'll have the opportunity to learn from others and share your own knowledge and expertise

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application. Apply Job! Apply for this job