Logistics Operations Analyst
About the position The Logistics Operations Coordinator is responsible for the day-to-day execution of transportation and logistics activities supporting retail store deliveries and vendor shipments. This role owns shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure product moves accurately, on time, and cost-effectively. This position is hands-on and fast-paced, ideal for someone who excels in proactive problem-solving and can confidently manage carriers, vendors, and internal stakeholders to keep product moving efficiently. Working at IT’SUGAR At IT’SUGAR, we believe work should be fun, fast-moving, and full of personality. We’re a high-energy, entrepreneurial team that values creativity, collaboration, and thoughtful execution. We’re looking for people who take ownership, adapt quickly, and approach challenges with a solution-focused mindset. This role is ideal for someone who enjoys being hands-on, can confidently navigate changing priorities, and communicates effectively with carriers, vendors, and internal partners to keep product moving. You’ll work alongside passionate teammates who are supportive, direct, and action-oriented in a dynamic retail environment where every day brings new opportunities to problem-solve and improve. If you enjoy tackling challenges, working with great people, and helping deliver a little happiness to our stores every day, you’ll feel right at home.
Responsibilities
- Ensure all shipments meet delivery deadlines for retail stores and business needs
- Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries
- Manage shipments from origin through final delivery, including 3PL and distributor-managed flows
- Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues
- Serve as the primary day-to-day point of contact for carriers and select vendors
- Ensure vendors follow shipping guidelines, labeling standards, and routing instructions
- Support freight claims, disputes, and proof-of-delivery requests
- Monitor shipment status and identify risks before they impact stores
- Troubleshoot delays, shortages, damages, and service failures
- Communicate clearly with Store Operations and internal teams when issues arise
- Support replenishment team on late or missing shipments
- Own resolution from start to finish – not just escalation
- Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams
- Support new store openings, store resets, and urgent shipments as needed
- Identify priority and time-sensitive deliveries and coordinate execution
- Demonstrate ownership and accountability within supported areas
- Monitor forecasted versus actual shipment volumes
- Maintain performance and financial reporting for assigned logistics areas
- Track key metrics including on-time delivery, service performance, and freight cost variances
- Develop and maintain carrier scorecards and support regular business reviews with logistics partners
- Identify trends, recurring issues and improvement opportunities
- Document and maintain logistics SOPs
- Recommend process improvements to reduce costs and improve service level
- Support special logistics projects as assigned
- Perform other duties as needed to support the logistics organization
Requirements
- 2-4 years of experience in logistics, transportation, or retail supply chain operations
- High school diploma or GED equivalent
- Hands-on experience working with carriers and parcel shipping (FedEx/UPS)
- Experience supporting retail store deliveries or vendor shipments
- Strong analytical, problem-solving, and organizational skills
- Excellent verbal and written communication skills
- Proven ability to manage multiple priorities in a deadline-driven environment
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
- Strong sense of urgency and accountability
- Strong cross-functional collaboration
- Attention to detail and data accuracy
- Thrives in a fast-paced retail environment
- Continuous improvement mindset
Nice-to-haves
- Experience supporting multi-node retail distribution networks
- Experience working with 3PLs
- Experience managing freight claims and billing discrepancies
- Familiarity with carrier scorecards and freight cost reporting
- Associate or Bachelor’s degree in Supply Chain, Logistics, Business or related field
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