Experienced Healthcare Customer Service Representative - Phone Intake (Remote) at arenaflex

At arenaflex, we're dedicated to delivering exceptional home healthcare services to patients across the nation. As a key member of our remote high-volume call center team, you'll play a vital role in providing top-notch customer service to our clients, ensuring their needs are met with empathy, patience, and professionalism. If you're passionate about making a difference in people's lives and thrive in a dynamic, fast-paced environment, we invite you to join our team as a Healthcare Customer Service Representative - Phone Intake.

About arenaflex

arenaflex is a leading provider of home healthcare services, committed to delivering personalized care to patients in need. Our team of dedicated professionals is passionate about making a positive impact on our clients' lives, and we're seeking like-minded individuals to join our mission. With a strong focus on customer satisfaction, we strive to exceed expectations and build long-lasting relationships with our clients.

Key Responsibilities

As a Healthcare Customer Service Representative - Phone Intake, you'll be responsible for:

• Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing exceptional customer service and resolving complex requests with empathy and patience.
• Collecting clinical and demographic information from clients and entering it into our CareCentrix portal, ensuring accurate and timely data entry.
• Collaborating with internal teams to resolve client issues and concerns, ensuring seamless communication and resolution.
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives.
• Participating in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices.

Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED.
• Minimum 2 years of Customer Service experience in a call center environment.
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
• Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).

Essential Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Strong attention to detail, with the ability to accurately collect and enter client information.
• Ability to work in a fast-paced, dynamic environment, prioritizing tasks and managing multiple calls simultaneously.
• Strong problem-solving skills, with the ability to resolve complex client issues and concerns.
• Ability to maintain confidentiality and handle sensitive client information with discretion.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Healthcare Customer Service Representative - Phone Intake, you'll have access to:

• Ongoing training and development opportunities, including professional skills training and tuition reimbursement.
• Advancement opportunities within the company, with a clear path for career growth and progression.
• A supportive and collaborative work environment, with opportunities to learn from colleagues and contribute to team success.

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our remote work environment is designed to promote productivity, collaboration, and work-life balance. At arenaflex, we value our employees' well-being and offer a range of benefits and perks to support their physical and mental health.

Compensation, Perks, and Benefits

As a Healthcare Customer Service Representative - Phone Intake, you'll enjoy:

• Starting pay of $17.50 per hour, with a monthly bonus incentive opportunity.
• A comprehensive benefits package, including Health, Dental, and Vision insurance with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more.
• Advancement opportunities, professional skills training, and tuition reimbursement.
• Walgreens Discount - receive up to 25% off eligible items.
• A great culture with a sense of community, where you'll feel valued, supported, and empowered to make a difference.

Internet Requirements

To ensure seamless communication and data entry, you'll need:

• High-speed Internet: Fiber or Cable connection required.
• Speeds: 2mb/10mb upload and 10mb/25mb download or higher.
• While working, required to hardwire with an ethernet cable.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, ages, races, colors, national origins, religions, sexes, disabilities, sexual orientations, gender identities, or veteran status.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job