Experienced Full Stack Sr. Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're revolutionizing the way people shop and live by providing an unparalleled customer experience. As a leader in the e-commerce industry, we're committed to innovation, customer-centricity, and growth. We're seeking an exceptional Sr. Manager of Forecasting to join our team and drive our global customer service capacity planning initiatives.

About arenaflex

arenaflex is a world-class e-commerce platform that's constantly evolving to meet the changing needs of our customers. With a spirit of innovation that's part of our DNA, we're driven to research and develop technology that improves the lives of shoppers and sellers around the world. Our team of brightest technology minds comes together to create solutions that are customer-centric, cost-effective, and comprehensive.

Job Summary

As our Sr. Manager of Forecasting, you'll be responsible for creating and delivering contact forecasts that will drive our global customer service capacity planning initiatives. You'll lead a team of analysts and managers across multiple countries, ensuring low error contact forecasts to deliver exceptional service levels. This is a high-impact role that directly impacts the bottom line of our business, with goals that drive improvements in cost and quality of our customer service on a global scale.

Key Responsibilities

* Develop and implement short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a team of analysts and managers spread across multiple countries, ensuring low error contact forecasts to deliver exceptional service levels
• Collaborate with senior customer service leadership to keep them updated on drivers for forecast variance and participate in strategic long-term planning initiatives
• Manage team performance, including hiring, development, and performance management
• Develop and maintain strong relationships with cross-functional teams, including customer service, sales, and marketing
• Analyze data to identify trends and opportunities for improvement, and develop recommendations to drive business growth
• Develop and maintain forecasting models, including statistical analysis and data visualization
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in forecasting/planning, with a strong analytical background
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop recommendations

• Excellent leadership and management skills, with the ability to motivate and develop high-performing teams
• Strong communication and interpersonal skills, with the ability to interface with all levels and disciplines across the organization
• Ability to work autonomously in a highly demanding and often ambiguous environment
• Strong attention to detail and exceptional organizational skills
• Ability to prioritize workloads and meet tight deadlines
• Experience with data visualization tools, such as Tableau or Power BI
• Experience with statistical analysis software, such as R or Python

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Sr. Manager of Forecasting, you'll have opportunities to:

• Develop and implement new forecasting techniques and models
• Collaborate with cross-functional teams to drive business growth
• Participate in strategic long-term planning initiatives
• Develop and maintain strong relationships with senior customer service leadership
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that's committed to innovation and customer-centricity. Our team is passionate about creating solutions that improve the lives of shoppers and sellers around the world. We're looking for someone who shares our values and is committed to delivering exceptional results.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $120,000 - $150,000 per year
• Bonus: up to 20% of annual salary
• Benefits: comprehensive health insurance, 401(k) matching, and paid time off
• Perks: flexible work arrangements, professional development opportunities, and access to cutting-edge technology

How to Apply

If you're a motivated and experienced professional who's passionate about customer experience and forecasting, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job