Evening Customer Care Associate - Full Time (10% Rate Differential)
Are you a customer service enthusiast looking for a rewarding career in the healthcare industry? Do you thrive in making a difference by helping others? Look no further! arenaflex, a leading provider of health advocacy, navigation, and integrated benefits programs, is seeking an Evening Customer Care Associate to join our award-winning team.
Why Choose arenaflex?
At arenaflex, we're passionate about helping people navigate the complexities of healthcare and achieve the best possible health and well-being. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. As an Evening Customer Care Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and making a meaningful impact in the lives of our members.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Awards and Recognition
arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include:
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- National Customer Service Association All-Stars Award: Service Organization of the Year
- Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)
Job Summary
As an Evening Customer Care Associate, you'll play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. Your primary responsibilities will include:
- Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Building rapport with callers using a friendly, courteous, and professional manner
- Verifying and collecting demographics and updating systems as necessary
- Determining and executing the best resolution to assist the member based on their needs or requests
- Connecting members to appropriate areas both internally and externally
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Performing other duties and projects as assigned by management
Minimum Requirements
To be successful in this role, you'll need:
- High School Degree or GED required
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem-solving/issue resolution
- Multitasking skills
Benefits and Perks
As an Evening Customer Care Associate, you'll enjoy a comprehensive benefits package that includes:
- Robust Medical coverage
- Dental & Vision benefits
- Tuition assistance
- 401(k) savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Employee Assistance Programs
- Wellness Programs
Work Environment and Culture
arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering. As an Evening Customer Care Associate, you'll work from home and have the flexibility to manage your schedule while delivering exceptional customer service to our members. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals who share our commitment to customer service excellence.
Compensation and Rate Differential
The hourly rate for this position starts at $16.00, with a 10% rate differential for working evening shifts. You'll also have the opportunity to earn additional income through performance-based incentives and bonuses.
How to Apply
If you're a customer service enthusiast looking for a rewarding career in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our commitment to customer service excellence. Apply for this job