Experienced Part-Time Remote Call Center Customer Service Representative – Health Plan Partnerships

At arenaflex, we are committed to delivering exceptional customer experiences to our health plan partners and their members. As a Part-Time Remote Call Center Customer Service Representative, you will play a vital role in providing prompt and courteous support to our valued customers. If you possess excellent communication skills, empathy, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions to the healthcare industry. Our mission is to empower individuals and families to make informed decisions about their health and well-being. We are dedicated to building strong relationships with our health plan partners and their members, and we are seeking a talented and motivated individual to join our team as a Part-Time Remote Call Center Customer Service Representative.

Job Summary

As a Part-Time Remote Call Center Customer Service Representative, you will be responsible for providing exceptional customer service to our health plan partners and their members. You will handle inbound calls, respond to inquiries, and address concerns related to our transportation services. This is a high call volume position, and you will be required to meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.

Key Responsibilities

* Handle inbound calls from health plan members and representatives regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Provide prompt and courteous support to health plan members and representatives
• Respond to inquiries and address concerns related to our transportation services
• Maintain accurate and up-to-date records of customer interactions

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Must be able to sit for 4 hours or more a day wearing a headset
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
• CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Must be able to adapt to high and fast-paced call volume

Essential Qualifications

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Bilingual or multilingual skills, with a focus on Spanish fluency

• Experience working in a healthcare or customer service environment
• Familiarity with HIPAA and compliance protocols
• Experience with data entry and record-keeping
• Strong knowledge of Microsoft Office and Google Suite

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Microsoft Teams, Outlook, and Word
• Ability to adapt to new technology and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Part-Time Remote Call Center Customer Service Representative, you will have access to:

• On-the-job training and coaching
• Opportunities for advancement and career growth
• Professional development and training programs
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is a remote-friendly company, and our Part-Time Remote Call Center Customer Service Representatives work from the comfort of their own homes. We value flexibility and work-life balance, and we offer a range of benefits and perks to support our employees' well-being. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we are committed to creating a positive and inclusive work environment.

Compensation, Perks, and Benefits

As a Part-Time Remote Call Center Customer Service Representative, you will receive:

• Competitive hourly rate of $16.50 per hour
• 401(k) matching program
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Application Instructions

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you!

Application Question(s)

* Are you willing to undergo a background check, in accordance with laws and regulations?

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

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