Experienced Full Stack Forecasting Manager – Global Customer Service Capacity Planning

At arenaflex, we're committed to being Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As a world-class e-commerce platform, we continue to grow and evolve, driven by the spirit of innovation that's part of our DNA. Our team of brilliant technology minds research and develop technology that improves the lives of shoppers and sellers around the world. We're looking for a visionary leader who is passionate about customer experience, thinks and acts globally, and has the ability to contribute major new innovations in the industry. As our Sr. Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. The ideal candidate will possess a strong analytical background that enables her/him to analyze various sources of data, and standardize forecasting activities across their team.

Job Summary:

As a Sr. Manager of Forecasting at arenaflex, you will lead a team of analysts and managers spread across multiple countries, responsible for developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. You will be responsible for managing team performance to ensure low error contact forecasts, ensuring service level delivery. Strong initiative, team leadership, project management, and quantitative skills are imperative, as well as the ability to lead and grow high performers.

Key Responsibilities:

* Manage a team of analysts and managers to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a team of 10+ analysts and managers spread across multiple countries, responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
• Develop and implement forecasting strategies to improve accuracy and reduce errors
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Analyze various sources of data to identify trends and patterns, and make recommendations for process improvements
• Develop and maintain relationships with cross-functional teams, including sales, marketing, and operations
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning
• Lead and grow high performers, and develop a culture of continuous learning and improvement

Essential Qualifications:

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong analytical background
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications:

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies:

* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify trends and patterns

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Strong leadership and management skills, with the ability to lead and grow high performers
• Ability to work autonomously in a highly demanding and often ambiguous environment
• Strong attention to detail and exceptional organizational skills
• Ability to prioritize workloads and meet tight deadlines
• Experience with data visualization tools and statistical analysis software

Career Growth Opportunities and Learning Benefits:

As a Sr. Manager of Forecasting at arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about customer experience and innovation. You will have access to a wide range of training and development opportunities, including online courses, workshops, and conferences. You will also have the opportunity to work on high-impact projects that will drive business growth and improve customer satisfaction.

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced environment that is committed to innovation and customer satisfaction. We offer a collaborative and inclusive work environment that values diversity and creativity. Our team is passionate about customer experience and is dedicated to delivering exceptional results. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• Flexible work arrangements, including remote work options
• Professional development opportunities, including online courses, workshops, and conferences
• Access to a wide range of training and development resources
• Comprehensive paid time off and vacation package
• Opportunities for career growth and advancement

Conclusion:

If you are a visionary leader who is passionate about customer experience and innovation, we encourage you to apply for this exciting opportunity to join our team as a Sr. Manager of Forecasting at arenaflex. We offer a dynamic and fast-paced work environment that is committed to innovation and customer satisfaction. We are looking for a talented individual who is passionate about customer experience and has a strong analytical background. If you are a motivated and results-driven professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job