Experienced Customer Service Representative – Chat Support Specialist
At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a leading provider of innovative products and services, we're committed to putting our customers first and delivering exceptional experiences. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, continues to inspire and drive us forward. With the support of KKR, one of the world's largest and most successful private equity investment companies, we're poised for continued growth and success. Join our team and be part of a dynamic, fast-paced environment where you'll have the opportunity to make a real difference in people's lives.
The Details
* Start Date: February 19, 2024
- Training: Three weeks (Monday to Friday, 10 AM to 5 PM MST) with virtual and remote work arrangements
- Full Time or Part Time positions available
- Starting base pay: $15.00 per hour
- Shift: between 11 AM and 11 PM MST, with a required Saturday or Sunday shift each week
What you'll do
As an Experienced Customer Service Representative – Chat Support Specialist, you'll be responsible for:
- Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform
- Responding to incoming emails from customers in a timely and professional manner
- Requesting contact lens prescriptions via phone from eye care providers as needed
- Consulting customers on the best value for their contact lens purchase, utilizing your sales skills to provide personalized recommendations
- Providing top-notch customer service in a fast-paced environment, delivering solutions that create a positive experience for our customers
- Maintaining high performance metrics, including quality, sales, and dependability
- Problem-solving and thinking on your feet to address customer concerns and issues
Why we'll love you
We're looking for individuals who embody our company values: Big-hearted, Tenacious, Unconventional, and Better together! If you're a:
- High school diploma (or GED equivalent) holder with a strong work ethic and a passion for customer service
- Self-starter with great typing and computer skills (at least 35 words per minute)
- Driven, motivated, proactive, and disciplined individual with a knack for multitasking and prioritization
- Innovative thinker who can problem-solve and think on their feet
- Previous experience in Customer Service and Sales is a plus, but not required
Perks and Benefits
At arenaflex, we offer a comprehensive benefits package that includes:
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- Tuition Reimbursement
- 401(k) match
- Exposure and training to other roles in the company
- Career pathing, internal internships, and other development opportunities
Work Environment and Culture
Our company culture is built on the principles of Big-hearted, Tenacious, Unconventional, and Better together! We're a collaborative and dynamic team that values innovation, creativity, and customer satisfaction. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a vibrant and supportive community.
Compensation and Perks
* Starting base pay: $15.00 per hour
- Opportunities for career growth and advancement
- Comprehensive benefits package, including health insurance, retirement plan, and more
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply. Please note that remote applicants must live in one of the following approved states: Utah. Apply Job! Join our team and be part of a dynamic, fast-paced environment where you'll have the opportunity to make a real difference in people's lives. Apply for this job