[Remote] Consultant, Sales Engineering

Note: The job is a remote job and is open to candidates in USA. Ciena is the global leader in high-speed connectivity, emphasizing a people-first approach and a flexible work environment. They are seeking a Consultant, Sales Engineer to support Emerging Internet Content Providers, Data Center Operators, and Content Delivery Operators in the United States, requiring a strong technical background in networking solutions.

Responsibilities

• Perform technical oversight, including on-site customer engagements, support customer and internal architectural discussions and requirements definition into the engineering organizations
• Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions
• Be able to create, communicate and articulate the value of solutions to customers
• Understand the customers current network, software applications and architecture
• Work with both internal and external organizations to drive solutions for our customers
• Consult with customers on best practices and how to incorporate Ciena’s technology into their networks
• Remote sales engineer supporting Ciena’s emerging ICP, DCO and CDO customers
• Serve as a customer-facing primary contact for advanced technical issues
• Ability to understand network architectures and their building blocks
• Utilize Ciena’s design and modeling tools to model optical network architectures
• Assist in the preparation of quotes, RFx's responses, and forecasts
• Understand and assist customers in their API and software integration efforts
• Collect and assist in assessment of new product features
• Manage and track customer requests and help coordinate sales activities
• Assist Customer Product and Technology solution discussions and presentations
• Support in the development of pricing strategies and incentives to win business
• Assist in tracking of product deliverables and communicating issues to regional teams
• Lead the transition of customers from end-of life products to other Ciena solutions
• Plan and support product certification, acceptance testing, and network introduction activities
• Make independent decisions on routine technical activities in accordance with company policy and procedures
• Travel (up to 50%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations
• Performs other duties as assigned

Skills

• Bachelor's Degree (CS, EE), or equivalent experience, required
• 10+ years telecommunications / industry experience
• Engineering or Product Management background required
• Building network cost models that drive optimization of network designs
• Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking, routing, switching and optical transport
• Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs and networking models
• Familiarity with cloud architecture and deploying / running applications in a cloud environment
• Construction of product feature / price analysis spreadsheets
• Project management, organizational skills
• Problem solving and communication skills
• Strategy development
• Time management skills: ability to plan, prioritize, execute & follow-up within a timely manner
• Professionalism in attitude, conduct, and appearance Ability to build strong customer relationships and support an overall sales strategy
• Technical background and desire to learn new technologies
• Demonstrated ability to manage on-going activities such as RFP activity, trials and product acceptance
• Must be able to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers
• Excellent organizational skills due to dynamic nature of activities
• Superior verbal and written communication skills
• Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions
• Be able to create, communicate and articulate the value of solutions to customers
• Understand the customers current network, software applications and architecture
• Work with both internal and external organizations to drive solutions for our customers
• Consult with customers on best practices and how to incorporate Ciena's technology into their networks
• Remote sales engineer supporting Ciena's emerging ICP, DCO and CDO customers
• Serve as a customer-facing primary contact for advanced technical issues
• Ability to understand network architectures and their building blocks
• Utilize Ciena's design and modeling tools to model optical network architectures
• Assist in the preparation of quotes, RFx's responses, and forecasts
• Understand and assist customers in their API and software integration efforts
• Collect and assist in assessment of new product features
• Manage and track customer requests and help coordinate sales activities
• Assist Customer Product and Technology solution discussions and presentations
• Support in the development of pricing strategies and incentives to win business
• Assist in tracking of product deliverables and communicating issues to regional teams
• Lead the transition of customers from end-of life products to other Ciena solutions
• Plan and support product certification, acceptance testing, and network introduction activities
• Make independent decisions on routine technical activities in accordance with company policy and procedures
• Travel (up to 50%) to customers sites, R&D locations and technical conferences for customer engagements, technical discussions and presentations
• Performs other duties as assigned
• Master's Degree, preferred
• Sales opportunity and quote tool experience a plus
• Prior Data Center Operator and Internet Content Provider sales experience would be beneficial

Benefits

• Medical, dental, and vision plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave

Company Overview

• Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete. It was founded in 1992, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.ciena.com.

Company H1B Sponsorship

• Ciena has a track record of offering H1B sponsorships, with 34 in 2025, 21 in 2024, 36 in 2023, 44 in 2022, 30 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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