IT HelpDesk Specialist

Company Description

The RRS Group & Company, and its affiliated entities (collectively, "RRS") have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties. Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability. Commitment to Community For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need. The Foundation reflects our belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate. Our Core Values Integrity / doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships. Caring / showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to "safety first" in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources. Integration / working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other's expertise to provide the most value when delivering our services to one another and our clients. Innovation / developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve. If you share these core values, we have the right opportunity for you Job Posting Deadline Applications for this position will be accepted until January 25, 2026.

Job Description

We are seeking a detail-oriented and efficient IT HelpDesk Specialist to join our Global remote team based in the United States. In this role, you will be the first point of contact for our employees, providing expert technical support and ensuring smooth operations of our IT infrastructure.

• Respond to and resolve IT-related issues and requests from employees in a timely and professional manner
• Troubleshoot hardware, software, and network problems across various platforms and device
• Manage and prioritize support tickets using our ticketing system
• Provide remote assistance using desktop sharing tools and remote access software
• Perform basic system administration tasks, including user account management and software installations
• Collaborate with other IT teams to escalate complex issues when necessary
• Document solutions and maintain an up-to-date knowledge base for common problems
• Conduct basic training sessions to improve employees' technology skills and reduce support requests
• Stay current with emerging technologies and industry best practices to continually improve support quality

Qualifications

Qualifications

• Proven experience (2+ years) in IT support or a related field
• Strong proficiency in troubleshooting hardware, software, and network issues
• In-depth knowledge of Windows, macOS, and Linux operating systems
• Experience with remote desktop software and ticketing systems
• Solid understanding of network protocols and configurations
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• Ability to work independently and manage time effectively in a remote environment
• Strong customer service orientation with a patient and supportive demeanor
• Adaptability to learn new technologies and systems quickly

Additional Information #TransformingSpacesBuildingFutures RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Company participates in the U.S. Department of Homeland Security (DHS) E-Verify Program to confirm the employment eligibility of all newly hired employees. Apply tot his job Apply To this Job